IT Support Advisor- Business IT & Networking

We’re now looking for an experienced IT Support Advisor to join our Technical Support team, with a specific focus on providing IT and networking support to our business customers and internal teams.

Unlike our telecoms-focused support roles, this position is centred around business IT. You’ll troubleshoot issues across Microsoft 365, user accounts, email, devices, routers, switches, Wi-Fi and network connectivity, taking ownership of issues from initial diagnosis through to resolution or escalation., * Providing IT and networking support to our business customers and internal teams

• Troubleshooting issues across Microsoft 365, email, user accounts, devices and business applications
• Diagnosing and resolving network and connectivity issues involving routers, switches, Wi-Fi/access points, TCP/IP, DHCP and DNS
• Managing support tickets from initial diagnosis through to resolution, working within SLAs and escalation processes
• Providing remote technical support and guiding customers through troubleshooting in a clear and professional way
• Supporting the setup, configuration and deployment of IT equipment, alongside maintaining accurate asset records
• Liaising with third-party suppliers and our wider Technical Support team where required to resolve customer issues
• Delivering a consistently high standard of customer service, with a focus on first-contact resolution and keeping customers informed

We’re looking for someone with at least 1 year’s experience in a professional IT support environment, a strong understanding of networking fundamentals and the confidence to troubleshoot technical issues directly with customers., * Previous experience working in an IT support, helpdesk or service desk environment

• Hands-on experience supporting Microsoft 365, email, user accounts and business devices
• Good understanding of business networking, including TCP/IP, DHCP, DNS, routers, switches and Wi-Fi
• Experience using ticketing systems, managing your own workload and working within SLAs
• Confident fault-finding and troubleshooting technical issues remotely with customers
• A strong communicator who can explain technical issues clearly to non-technical users
• Customer-focused, organised and comfortable taking ownership of issues through to resolution
• Experience with VoIP/PBX systems, connectivity providers or multi-site business IT would be an advantage, If you’re an experienced IT support professional who enjoys fault-finding, solving problems and helping customers, we’d love to hear from you., * IT Support/Service Desk: 1 year (required)
• Microsoft 365 Support: 1 year (required)
• Business Networking: 1 year (required)

Licence/Certification:

• UK Driving Licence (required)

Salary: £27,000 - £40,000 per year, depending on experience Location: Office-based Job Type: Full-time

At Yo, we’ve been rated ‘Outstanding’ by Best Companies for the last 6 years, and it’s all thanks to one thing: our people. Without our incredible team, we wouldn’t have achieved the growth and success we enjoy today., * 25 days’ annual leave + bank holidays

• An additional day of annual leave each year, up to 5 years
• Got an appointment? Use your 10 hours of MyTime allowance
• 2 paid days for volunteering
• Casual dress code
• Service rewards after 1 year
• Company events
• Company pension
• Referral programme
• Sick pay
• Target-driven incentives to destinations like Dubai, Ibiza and many more

Our career perks…

• Funding for courses and qualifications
• Clear and structured progression plans
• Continuous technical training and development
• Opportunities to expand your knowledge across different areas of business IT
• Leadership opportunities as the team continues to grow and evolve

Office hours

This is a fully office-based role.

Monday - Thursday: 8:30am - 5:30pm Friday: 8:00am - 5:00pm