Change Agent

In less than10 months, we will go live with our new Electronic Patient Record (EPR) system; a transformational change that will improve how we deliver care, communicate across teams, and support our patients and staff every day.

To help make this happen, we are looking for enthusiastic, motivated and approachable individuals to join our growing EPR Change Team as Change Agents.

About the Programme

The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts:

James Paget University Hospitals NHS Foundation Trust (JPUH)

Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)

The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust (QEH)

This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff.

Why This Role Matters

Successful digital transformation isn’t just about technology. It’s about people.

As a Change Agent, you’ll help colleagues understand what’s changing, why it matters, and how it will improve the care we provide. Your support, enthusiasm and engagement will play a vital role in helping our organisation achieve a successful EPR implementation.

If you’re passionate about supporting others, improving services and being part of an exciting journey of transformation, we’d love to hear from you., * Support the delivery of change and engagement activities across the Trust

• Work under the guidance of the EPR Change Leads to promote understanding and adoption of the new EPR system
• Act as a friendly and approachable point of contact for staff
• Help gather feedback, concerns and ideas from colleagues and feed these into the programme team
• Support workshops, engagement events and awareness sessions
• Encourage colleagues to participate in readiness activities and training
• Help identify areas where additional support may be needed
• Champion positive change and the benefits of EPR across teams and departments
• Support staff throughout the transition to our new Electronic Patient Record, What You’ll Gain

This role offers a unique opportunity to:

Make a Real Difference

Contribute to a programme that will shape healthcare delivery across Norfolk and Waveney and improve experiences for both patients and staff.

Be Part of a Dynamic Team

Join an innovative and supportive multidisciplinary Change Team working on one of the NHS’s largest transformation programmes.

Develop New Skills- we will invest in you; you will gain a qualification in Change management Foundation and Practitioner level accredited by APMG

Gain valuable experience in organisational change, engagement, service improvement, digital transformation and programme delivery.

Support Colleagues Through Change

Help staff prepare for and adapt to one of the biggest changes the Trust has undertaken, ensuring they feel supported every step of the way.

Why Join Us?

• As a Change Agent, you will become part of a passionate and supportive team helping colleagues prepare for new ways of working. You’ll work closely with our Change Leads, Clinical Change Team and frontline services to ensure staff feel informed, engaged and confident ahead of EPR go-live.
• This role is ideal for someone who enjoys working with people, is a confident communicator, and is enthusiastic about supporting positive change.
• Most importantly, you’ll be helping to deliver improvements that will benefit both patients and staff for years to come.

We’re looking for individuals who:

• Are enthusiastic and positive about improving services for patients and staff
• Enjoy working and communicating with a wide range of people
• Are confident, approachable and supportive
• Have good organisational and interpersonal skills
• Are keen to learn and develop new skills
• Can work collaboratively as part of a multidisciplinary team
• Want to play an active role in helping colleagues navigate change

Previous change management experience is not essential. What matters most is your ability to engage with people, build relationships and bring energy and enthusiasm to the role., * Good standard of general education (GCSE level or equivalent minimum)

• Good knowledge of MS Office applications including Word, Excel and Outlook, * RSA level 3/ NVQ level 3 or equivalent
• NVQ or equivalent in a health related subject
• Quality Improvement experience
• PRINCE 2 or equivalent foundation
• Change management foundation / experience, * Experience within the NHS or similar
• Experience in a customer facing/patient facing environment
• Experience of working within a complex organisation, * Some experience in change management
• Some experience in project management, * Excellent written and verbal communication skills and ability to communicate at all levels
• Excellent interpersonal skills
• Able to create correspondence and devise visual presentations requiring accurate use of English
• Ability to analyse complex data and problem solve
• Good organisational and administrative skills
• Ability to plan, prioritise and organise own workload effectively
• Self-motivated and ability to work with minimal supervision

Attitude

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.

Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.

Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.

We offer onsite parking, and a busy bees nursery on site. Several local nurseries also within local radius

About the Programme The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts:

James Paget University Hospitals NHS Foundation Trust, JPUH

Norfolk and Norwich University Hospitals NHS Foundation Trust, NNUH

The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust, QEH

This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff.