All-round Servicedesk Support

• Serve as first point of contact while providing on-site and remote support to end-users.
• Diagnose and resolve IT-related issues.
• Hands-on jobs such as hardware/software installations, setting up Teams etc.
• Manage and track support requests through ticketing tools, ensuring timely and efficient resolution.
• Ability to identify and assign issues to the appropriate technical teams.
• Device Management (Microsoft Intune)
• Leverage Intune for centralized device management, ensuring compliance and security across all endpoints.
• Troubleshoot Intune-related issues and recommend enhancements to streamline endpoint management.
• Technical Documentation & Asset Management
• Manage assets throughout their lifecycle, ensuring accurate tracking of device allocations and licenses.
• Maintain and update internal documentation, including Knowledge Base, standard operating procedures and inventory records.
• Develop and deliver end-user training and support materials related to hardware/software usage, security, and best practices.
• System Monitoring & Maintenance
• Manage users’ accounts, permissions and licenses across various platforms (AD, Entra ID, Office 365, 3rd party portals).
• Conduct regular system checks and software updates for endpoints.
• Account On/Off-Boardings
• Efficiently handle user on-boarding processes, including account creation, permission assignment, and device/software provisioning.
• Manage off-boarding procedures to ensure the secure revocation of access, proper handling of data, and device reassignment.
• Maintain accurate records of user status changes and keep relevant teams informed.

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows OS, iOS, Office 36 Apps and Entra ID.
• Basic understanding of networking protocols.
• Fluent in English.

Nice-to-haves

• Experience with Azure Virtual Desktop.
• Experience in SharePoint.
• Create, deploy, and monitor device configurations and application policies in Intune.
• Work closely with cross-functional IT teams to streamline support processes.
• Stay up to date with evolving Azure services, tools, and functionalities to improve infrastructure efficiency and security.

Soft Skills

• Excellent communication and customer service skills; able to explain technical concepts to non-technical users.
• Effective problem-solving abilities and attention to detail.
• Capable of multitasking and prioritizing in a fast-paced environment.
• Team player with a proactive attitude toward learning and collaboration., * Are you comfortable working 5 days at the office?

Language:

• English (Required)

License/Certification:

• Driver’s license (B) (Required)

• Get to know each other: you will have a 30-minute introduction talk in person. This will lead to get to know each other and learning more about Van Caem Klerks Group and the ServiceDesk’s role within the company.
• Technical assessment: during technical assessment, around 1 hour, you will discuss the technical side of the team’s work. You also may be given a challenge, which can focus more on applying your skills than theoretical knowledge.
• Final call.

Job Types: Full-time, Contract

Pay: €2.500,00 - €4.500,00 per month