Helpdesk Analyst - PACE program

· Minimum or equivalent of 3 A-levels.

Essential Skills

· The ability to work individually and in a team.

· Must be fluent in English speaking/writing.

· Be able to multi-task whilst working on multiple problems across several clients.

· Communication skills to liaise with clients.

Preferred skills

· Experience using Odoo.

· Worked in the ERP industry previously.

· An interest in IT- including basic skills with Microsoft Word, Excel, and PowerPoint., * A-Level or equivalent (preferred), * Customer service: 2 year (preferred), * A-Level or equivalent (required)

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Work from home, * Company pension
• Employee discount
• Free parking
• On-site parking

Smart IT are offering their first progressive plan for those looking to develop their skills in Enterprise Resource Planning (ERP), most specifically with Odoo. This opportunity allows for progression from our Helpdesk venturing to our Functional Consultant Department. Once the training plan has been completed there will be an opportunity to progress to a Junior Functional Consultant where you will embark on your next phase of development plan with the end goal of becoming a Senior Functional Consultant in the company.

When working on our Helpdesk you will have many responsibilities, such as:

· Overseeing new issues client’s raise in which you must investigate, triage (if necessary) and solve.

· You must have an excellent relationship with our clients ensuring they trust our team to support them with their issues around Odoo.

· Provide extensive support by working with peers to resolve these client issues.

· Must adhere to the SLAs in place making sure we are exceeding the standards set by Smart IT. This means that targets must be met depending on the level of urgency an issue may be.

· You will be responsible for the tickets assigned to you and will follow them from when they are raised till we close them off ensuring they are worked on continuously.

· You will be provided with extensive learning material which you must complete to enable your knowledge base to grow (this can be done over a period of time)., Smart IT is a great environment to work in. We have offices in the UK and are further spread across the world in places such as Canada. We ensure our new starters feel welcome and understand the business including the goals we want to achieve over the coming years.