Technical Support Specialist (Automotive)

As Technical EV Support Specialist, you will take full responsibility for ensuring all vehicles processed through port terminals meet required quality and compliance standards. You will play a critical role in maintaining operational efficiency, supporting suppliers, and resolving technical challenges on-site., * Oversee EV high-voltage safety checks, battery condition monitoring, and controlled charging processes

• Provide hands-on technical support, including diagnostics and complex fault resolution on-site
• Deliver technical guidance and coaching to 3rd party workshop and inspection teams
• Take ownership of urgent vehicle quality issues, ensuring minimal disruption to operations and delivery schedules
• Monitor and manage vehicle rework, repair progress, and defect rectification to meet turnaround targets
• Maintain accurate quality records and warranty submissions via internal systems
• Produce regular performance and fault analysis reports, identifying trends and recommending improvements
• Ensure supplier compliance with processes, standards, and reporting requirements

• Fully qualified automotive technician with strong hands-on diagnostic experience
• Proven experience working with EVs and high-voltage systems (certification essential)
• Background in OEM, dealership, aftersales, or port operations highly desirable
• Confident using automotive diagnostic tools, OEM systems, and workshop equipment
• Strong Excel skills for tracking, reporting, and analysis
• Able to work independently in a fast-paced, operational environment
• Effective communicator, capable of managing supplier relationships and performance
• Highly organised with strong attention to detail and data accuracy

• Basic salary up to £60,000
• 15% annual bonus potential
• Opportunity to join a rapidly expanding automotive business
• Key role with high visibility and impact on UK operations
• Tax-efficient company car (employee contribution of £175 per month)
• Option to add up to 3 vehicles on the company car scheme for family and friends
• Pension scheme: Employee contributes 5%, employer contributes 7%
• Life insurance
• Critical illness insurance
• Hybrid working model
• Excellent long-term career development opportunities

Pay: Up to £60,000.00 per year