Systems Engineer

The Systems Engineer will provide technical support, project implementation, network administration, cybersecurity services, and managed IT solutions for our business clients. This role requires strong troubleshooting skills, excellent customer service, and the ability to document work accurately and efficiently.

The ideal candidate is technology-focused, self-motivated, and eager to grow professionally while supporting a wide variety of client environments.

Responsibilities

• Provide remote and onsite technical support for business clients
• Deploy, manage, and troubleshoot Microsoft 365 environments
• Maintain servers, workstations, firewalls, switches, and wireless networks
• Configure and support cloud services and backup solutions
• Assist with cybersecurity implementations and best practices
• Respond to service tickets and client requests in a timely manner
• Perform system upgrades, maintenance, and project work
• Document all work activities in company-approved systems
• Follow company security policies and procedures
• Participate in on-call rotations and after-hours support as needed
• Collaborate with team members to resolve complex technical issues

• 2+ years of IT support, help desk, systems administration, or MSP experience
• Knowledge of Microsoft Windows and Microsoft 365
• Experience troubleshooting business networks and endpoints
• Strong communication and customer service skills
• Ability to manage multiple priorities and work independently
• Valid driver’s license and reliable transportation
• Ability to pass background screening and driving record review

Preferred

• Experience working for an MSP
• Knowledge of Microsoft Azure and Entra ID
• Experience with VoIP systems
• Experience with cybersecurity tools and best practices
• Familiarity with RMM and PSA platforms
• Microsoft, CompTIA, Cisco, or related certifications

• Paid Holidays
• Paid Time Off
• Certification Reimbursement
• Mileage Reimbursement
• Monthly Cell Phone Reimbursement
• Professional Development Opportunities
• Exposure to a variety of technologies and industries

Why Join Epic IT Partners?

• Work with modern technologies across multiple industries
• Gain hands-on experience with cloud, cybersecurity, networking, and Microsoft solutions
• Join a growing company where your contributions directly impact clients
• Career growth and certification opportunities
• Team-oriented culture focused on delivering exceptional service

Apply Today

If you are passionate about technology, enjoy helping businesses succeed, and are looking for an opportunity to advance your IT career, we’d love to hear from you.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Paid time off
• Referral program