Support Technician I

Performs hands-on installation, service, and troubleshooting of client systems in the field under the guidance of senior technicians and support staff. This entry-level role focuses on building core technical skills, learning company systems and standards, and delivering reliable on-site support to clients., * Install, test, and service low-voltage systems (CCTV, access control, alarm) at client sites.

• Follow provided scopes of work and technical instructions to complete assigned service tickets.
• Run and test cabling, mount hardware, and configure basic system settings.
• Communicate clearly with clients on-site regarding work being performed and completion status.
• Coordinate with dispatch and senior technicians on scheduling, materials, and job status updates.
• Report issues, delays, or unexpected site conditions promptly to support staff or supervisors.
• Load, organize, and maintain materials, tools, and parts needed for scheduled appointments.
• Document completed work, including photos, test results, and notes, in company systems.
• Follow all safety procedures and use required PPE on active job sites.
• Participate in on-the-job training and skill-building under senior technicians.
• Ask for guidance and escalate technical issues beyond current skill level rather than guessing., * Fluke LinkWare / LinkWare Live (Cable test management and reporting)
• Trainual (Web-based knowledge base platform)
• Scribe (Documentation and how-to tool)
• Fieldwire (Project management platform)
• ConnectWise (CRM platform)

Work Environment

Primarily field-based (about 80%) - working on active job sites, installing and servicing equipment, and interacting directly with clients on-site.

About 20% is office/shop-based - preparing materials, completing documentation, attending training, and coordinating with dispatch and senior staff.

• 0-1 years of field service, installation, or related technical experience (training provided).
• Basic understanding of hand tools, power tools, and cabling practices.
• Willingness to learn CCTV, access control, and alarm systems.
• Comfortable working at heights, on ladders, and in varied outdoor conditions.
• Valid driver’s license with a clean driving record.

Reasonable accommodations are available for individuals with disabilities. This role typically requires:

• Standing and walking for extended periods on job sites
• Using hands/fingers to handle tools, cabling, and equipment
• Reaching, bending, and working in tight or elevated spaces
• Talking and hearing clearly with clients and team members
• Lifting/moving up to 40 lbs; holding up to 25 lbs overhead
• Driving a company vehicle for extended periods
• Walking on varied terrain and in different weather conditions
• Climbing ladders and operating aerial lifts
• Using power tools, including drills and saws, * $18-$26/hour
• Medical (HMO/PPO), dental, and vision - 50% employer-paid
• 401(k) with 4% company match
• 80 hours paid vacation (after probationary period)
• 40 hours paid sick time
• 7 fully paid holidays