Junior Data Centre Technician

Exciting opportunity to work in house for a critical data centre situated in London. CBW are currently recruiting for a Junior Data Centre Technician to be based within A data centre located in Farringdon for a temporary to permanent contract. We are looking for a candidate with relevant experience who is also open to more training and development.

Key duties & Responsibilities

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• Build strong customer relationships by managing communications, projects, and service requests, providing timely updates and a consistently high level of service.
• Diagnose and resolve a wide range of technical issues involving network connectivity, server hardware, operating systems, software applications, and data centre infrastructure.
• Take ownership of complex technical issues and act as an escalation point, working collaboratively with internal teams to deliver effective and timely resolutions.
• Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.
• Install and manage customer and network provider cross-connects and cabling infrastructure, ensuring work is completed accurately and in line with data centre standards.
• Maintain clear and accurate records of incidents, troubleshooting activities, resolutions, and operational procedures within ticketing systems and knowledge bases.
• Carry out routine data centre activities, including equipment installations, upgrades, cabling, rack management, and hardware replacements.
• Conduct infrastructure audits and maintain accurate inventory records covering equipment, racks, cabling, and power distribution units (PDUs).
• Identify recurring support trends and recommend improvements to processes, efficiency, and the overall customer experience.
• Ensure all activities comply with company security policies, operational procedures, and relevant industry best practices.
• Keep up to date with emerging technologies and developments across data centre operations and technical support.
• Work collaboratively as part of the wider team, sharing knowledge and contributing to a positive, customer-focused working environment.

• CompTIA A+
• CompTIA Network+
• Microsoft certifications (MCSA or equivalent)
• Other relevant infrastructure or networking certifications

• Days and Nights shift pattern
• 7:00am - 19:00pm / 19:00pm - 7:00am
• 4 on 4 off
• Temp to permanent position
• Hourly rates offered from £18-20p/h depending on experience and qualifications
• Salary up to £30k + depending on experience and qualifications

Requirements ( desirable )