IT Support Analyst

We’re partnering with a globally recognised organisation to recruit an experienced IT Support Analyst for their IT support function based in London. This is a rare opportunity to join a business that champions innovation, invests in its people, and operates with a truly international outlook.

As an IT Support Analyst, you’ll be the vital link between local users and the global IT team - providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery.

What You’ll Be Doing:

• Act as the first and second-line support for all on-site IT issues - from hardware to software, networking, mobile devices and printers.
• Manage and resolve ServiceNow tickets in line with SLAs, escalating where appropriate.
• Deliver a positive end-user experience through excellent communication, follow-up, and proactive issue resolution.
• Support the onboarding and offboarding of users - including device setup and asset tracking.
• Collaborate with global service delivery teams to maintain alignment and contribute to best practice.
• Document incidents, solutions, and contribute to knowledge base articles.
• Participate in local and global IT improvement initiatives and training delivery.

• 3+ years’ experience in a similar IT support or site analyst role.
• Strong understanding of IT Service Management (ideally ITIL frameworks).
• Hands-on experience supporting Microsoft Windows 11, Office 365, Intune & Azure
• Confident communicator with a user-focused approach - able to explain technical matters in a clear, friendly manner.
• Strong problem-solving mindset and ability to prioritise in a fast-paced environment.
• Experience using ServiceNow (or similar ITSM tool).
• Ability to manage local hardware inventory and lifecycle processes.
• Global exposure or experience working in an international organisation is desirable.

Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.