Evening Shift Technical Support Representative

• Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.
• Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.
• Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.
• Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
• Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
• Deliver an exceptional customer experience by providing timely, professional, and effective support.
• Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.
• Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.

• High school diploma or equivalent required.
• Proven experience in a help desk or technical support role is preferred.
• Knowledge of computer management and desktop support.
• Familiarity with computers, networks, and streaming services.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team.
• Experience using ticketing systems is a plus.

Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!

• In office position, NO remote opportunity.
• Monday-Friday, 12pm-8pm *Please note: This position will follow a Monday-Friday, 9a-5p training schedule for the first 90 days.
• Starting pay: $19/hour, paid bi-weekly

Benefits (available after 90 days of employment):

• $250 sign on bonus after a successful 90 days of employment!
• Potential $1/hour salary increase after a successful 90 days of employment!
• Medical, dental, vision, life, and disability insurance
• Health savings account
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays
• Free Amplex internet service (if in coverage area)
• Employee assistance program
• On-the-job training
• Work-life balance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you located within commuting distance to Luckey, OH?
• This position is NON remote. Are you comfortable working in an in-office setting?
• This position is a Monday-Friday, 12p-8p shift. Are you comfortable working the evening shift?
• This position will have a 90-day training schedule of Monday-Friday, 9a-5p before transitioning to the regular Monday-Friday, 12p-8p schedule. Are you able to meet this training requirement?