BUSINESS & SYSTEMS ASSISTANT

We work with a diverse range of commercial, public-sector and private clients, delivering professional tree care, arboriculture, landscaping and associated services.

As the business continues to develop, we are looking for an organised, proactive and systems-focused Business & Systems Assistant to join our team.

This is a varied and important role, supporting the day-to-day running of the business while helping our teams maintain effective systems, processes and communication.

The Role

The Business & Systems Assistant will provide administrative, operational and systems support across the business.

The successful candidate will be someone who enjoys being organised, takes pride in accuracy and has the confidence to communicate with colleagues, clients and external suppliers.

You will work closely with the management and office teams, helping to ensure information is accurate and up to date, processes are followed, deadlines are met and the business operates efficiently.

This is an excellent opportunity for someone who wants a varied role within a busy and growing business and who is keen to develop their skills across administration, business systems, customer service, finance, marketing and operations., Business Administration & Systems

• Provide day-to-day administrative and systems support across the business.
• Maintain accurate and well-organised digital and physical records.
• Enter, update and maintain information across company systems and databases.
• Ensure information is accurate, current and readily accessible to the relevant team members.
• Assist with improving and streamlining administrative processes and systems.
• Identify areas where processes could be made more efficient and make recommendations for improvement.
• Monitor outstanding actions, information and documentation to help ensure deadlines are met.
• Provide administrative cover and relief support for other office team members during periods of annual leave or absence.
• Assist with the preparation of reports, spreadsheets, presentations and other business documents.
• Maintain confidentiality and handle sensitive business information appropriately.

Scheduling & Operational Support

• Assist with scheduling appointments, meetings, site visits and other activities.
• Coordinate information between clients, management, office staff and operational teams.
• Assist with the organisation of diaries, meetings and internal communications.
• Help ensure information required by operational teams is available when needed.
• Support the smooth flow of information between the office and field-based teams.
• Assist with updating project and job management systems.

Client & Supplier Liaison

• Act as a professional and friendly first point of contact for clients and visitors.
• Answer telephone calls and respond to emails in a timely and professional manner.
• Deal with routine client enquiries and ensure queries are directed to the appropriate member of the team.
• Liaise with suppliers, subcontractors and other external organisations.
• Build positive working relationships with clients, suppliers and colleagues.
• Follow up outstanding information and actions when required.

Finance & Commercial Administration

• Provide administrative support to the finance function.
• Assist with preparing and processing invoices.
• Assist with recording and processing payments and expenses.
• Maintain accurate financial records and supporting documentation.
• Assist with purchase orders, supplier information and related administration.
• Support the management team with basic financial and commercial administration.
• Liaise with clients and suppliers regarding routine financial queries where appropriate.

Marketing & Social Media

• Assist with the company’s social media activity and online presence.
• Help create and organise content for social media platforms.
• Respond appropriately to social media messages and enquiries.
• Assist with general marketing and promotional activities.
• Help coordinate photographs, videos, project information and other marketing material.
• Support the development of the Teign Trees brand and online presence.
• Attend company events, trade shows, exhibitions and other promotional activities when required.

Team Support

• Work collaboratively with the wider office, management and operational teams.
• Provide support across different areas of the business when required.
• Take ownership of assigned tasks and see them through to completion.
• Maintain a professional, positive and helpful approach at all times.
• Contribute ideas and suggestions to improve the way the business operates.

What We Are Looking For

We are looking for someone who is organised, reliable, proactive and commercially aware, with a genuine interest in helping a business run effectively.

• Previous experience in an administrative, business support, operations or systems-based role.
• Strong organisational and time-management skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Confidence communicating with clients, suppliers and colleagues.
• Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Good IT skills and the ability to learn new software and systems quickly.
• Basic understanding of bookkeeping and financial administration.
• An understanding of social media and digital marketing.
• The ability to manage multiple tasks and priorities.
• A proactive approach to identifying and resolving problems.
• The ability to work independently while also being an effective team member.
• A professional and confidential approach to handling business information.

Desirable Experience

The following would be advantageous but are not essential:

• Experience using business management, CRM, accounting or job management systems.
• Experience with social media content and marketing.
• Basic bookkeeping experience.

Personal Qualities

The right person for this role will be:

Organised - able to keep information, systems and tasks prioritised and under control.

Proactive - someone who sees what needs doing rather than waiting to be asked.

Reliable - someone the wider team can depend upon.

Professional - confident dealing with clients, suppliers and colleagues.

Detail-focused - able to spot errors and ensure information is accurate.

Adaptable - comfortable working across different areas of a busy business.

Positive - someone who enjoys being part of a team and contributing to a successful company.

Systems-minded - interested in finding better, simpler and more efficient ways of working., * GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

• Full-time, permanent position.
• Monday-Friday working week.
• 40 hours per week.
• Company pension.
• Free on-site parking.
• Uniform
• A varied role with the opportunity to develop your skills across multiple areas of the business.
• The opportunity to become an important part of a well-established and growing South West business.
• Clear route to progression
• A friendly and supportive working environment.

Established in 1995, Teign Trees & Landscapes Ltd is a well-established and growing arboricultural and landscaping business operating across the South West., Why Join Teign Trees?

Be part of something established, but still growing.

Teign Trees & Landscapes has been established since 1995 and has built an excellent reputation for quality, professionalism and delivering great results for our clients across the South West and beyond.

But we’re not standing still.

We are continuing to grow and develop the business, and we want people to join us who are excited about being part of that journey.

As Business & Systems Assistant, you will have the opportunity to work across many different areas of the business rather than being restricted to a traditional administrative role. You will work closely with our management and wider team, gaining an insight into how a successful arboricultural and landscaping business operates.

Your ideas will matter. We want someone who will question how things are done, spot opportunities to improve our systems and processes, and help us become even more efficient and successful.

You’ll have the opportunity to develop your skills, take on additional responsibilities and progress within the business as we continue to grow.

We are proud of our friendly, down-to-earth team and the positive working environment we have created. We work hard, support one another and take pride in what we do.

If you are looking for a role where no two days are quite the same, where you can make a real contribution and where there is genuine opportunity to grow, this could be the role for you.

What makes Teign Trees different?

• Established & respected - over 30 years of experience and an excellent reputation.
• Growing business - be part of an exciting period of development and expansion.
• Varied role - work across business systems, operations, finance, customer service and marketing.
• Your ideas count - we encourage people to bring ideas and help improve the way we work.
• Opportunity to progress - develop your skills and take on greater responsibility as the business grows.
• Great team environment - work alongside a friendly, professional and supportive team.
• Be part of the journey - play a genuine role in helping shape the future of Teign Trees.