Platform Tooling Analyst

• Act as a skilled individual contributor for platform and SaaS tooling administration, ensuring reliable access, effective licence control and consistent user enablement across Electric Transmission.
• Manage day-to-day tooling requests, provide first-line and routine second-line support, maintain high-quality tooling data, and support renewal, supplier and service improvement activities.
• Administer a defined portfolio of platform and SaaS tools as a subject matter practitioner, ensuring access, roles, permissions and licences are controlled in line with agreed standards and processes.
• Independently triage and resolve user requests, including access changes, licence queries, basic configuration updates and first-line or routine second-line tooling support, escalating complex issues where appropriate.
• Maintain accurate records of users, licences, roles, permissions, renewals and tooling usage, using this information to support operational control, reporting, audit readiness and renewal planning.
• Provide practical guidance to users, product teams and platform owners, helping them understand tooling processes, service standards, licence constraints and effective ways of working.
• Support licence renewals and related commercial activities by analysing usage, validating demand, preparing renewal inputs and engaging with suppliers or commercial teams as required.
• Apply and improve agreed governance, access, security and data handling controls, identifying risks, exceptions and opportunities to improve tooling administration and user experience.

• Experience supporting licence, subscription or renewal activity, including gathering usage data, validating demand, preparing renewal inputs and identifying opportunities to optimise licence allocation.
• Relevant experience in tooling administration, service operations, IT, data, digital platforms or SaaS support in an enterprise environment.
• Experience with SaaS administration, licence management, service desk processes, supplier-facing support or operational governance activities.
• Strong practical experience administering business, platform or SaaS tools, including user access, roles, permissions, configuration data and licence allocation.
• Ability to work independently within defined processes, exercising judgement on routine and non-routine requests and escalating risks, exceptions or complex issues appropriately.
• Clear communicator with the ability to guide users, product teams and suppliers, translating needs or issues into practical tooling actions and service improvements.
• Customer-focused, with experience handling user requests, support queries, service communications and engagement activity in a structured and professional way.
• Good working knowledge of licence management, renewal cycles, supplier engagement and the importance of usage, demand and commercial control.
• Confident using data to monitor usage, identify trends, support reporting, evidence decisions and inform renewal, access or adoption activity.
• Experienced in applying governance, access, security and data handling principles relevant to enterprise tooling, including the ability to identify and escalate control issues.
• Able to contribute to continuous improvement by identifying process gaps, improving administrative controls and supporting adoption of standard tooling practices.

Competitive Salary based on capability, and experience

Additional benefits:

• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
• You will receive a bonus based on personal and company performance
• Flexible benefits such as a cycle scheme, share incentive plan, technology schemes
• Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as Platform Tooling Analyst and be a part of something bigger-where your unique skills and passions can make a real difference. Together, we are superpowered.

National Grid is hiring a Platform Tooling Analyst on a permanent basis. This position is based in Warwick and operates under a hybrid working model.