Senior ServiceNow Developer

• Work with the ServiceNow Engagement Lead and business stakeholders to translate agreed requirements into functional and technical solution designs, contributing to and where appropriate, facilitating solution-design workshops.
• Design, configure, develop and implement end-to-end ServiceNow solutions, including Flow Designer workflows, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, catalog items, forms and applications, through to testing support, deployment and post-implementation support.
• Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist and AI Agents, into new and existing solutions.
• Work with the Principal ServiceNow Developer on more advanced agentic use cases and contribute to the platform’s AI roadmap.
• Design, develop and support integrations between ServiceNow and other enterprise systems, working with the Principal ServiceNow Developer on complex integrations and technical design decisions.
• Produce and maintain functional and technical documentation, including solution designs, configuration records, technical test requirements and operational support documentation, making sure solutions are secure, scalable, maintainable, performant and easy to upgrade in line with ServiceNow and firm standards.

• Typically, at least five years’ hands-on experience designing, developing, configuring and implementing ServiceNow solutions across the full life cycle, from discovery and design through to testing, deployment and operational handover, ideally in a complex, global organisation.
• Very good functional knowledge of the ServiceNow platform, supported by a sound understanding of its architecture and development best practices.
• Able to engage stakeholders, contribute to solution-design workshops and turn business requirements into effective solutions, explaining the benefits, limitations and technical implications to both business and technical audiences.
• Strong experience configuring Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer certification, or equivalent demonstrable platform experience, is desirable.
• ServiceNow Certified Implementation Specialist certification in a relevant product area is desirable.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position., DGH Recruitment Limited acts as both an Employment Agency and Employment Business