Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Dynamics Amazon Connect Genesys

Job description

• Design contact-center architectures and migration roadmaps on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 CC.
• Run discovery, demos and RFP responses that map CCaaS capabilities to CX, cost and operational outcomes.
• Partner with Amazon, Genesys, NICE, Five9 and Microsoft field teams on joint sales motions and partner-led POCs.

Requirements

• 5+ years in pre-sales, solutions architecture or consulting for enterprise CCaaS platforms.
• Hands-on with at least two of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
• Strong executive communication, discovery skills and comfort owning technical win in enterprise deals.

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