1st / 2nd Line Support

Summary: Our Client is looking to strengthen their internal IT function with the appointment of a 1 / 2 Line Support professional. This is a varied, hands-on position suited to someone who enjoys solving technical issues, supporting users and getting involved with the wider IT environment. You’ll be part of a small IT function, working closely with an IT Specialist and external technology partners while taking responsibility for a range of day-to-day support and infrastructure tasks., The Role: You’ll provide day-to-day technical support across the business while assisting with the administration and maintenance of the company’s IT environment.

Your responsibilities will include:

• Providing 1 / 2 Line Support to users across the business (in person and remotely).
• Troubleshooting issues relating to Windows, Microsoft Office, Microsoft 365 and desktop hardware.
• Supporting and maintaining approximately 30 - 40 PCs / devices, alongside the company’s physical and virtual server estate.
• Assisting with the administration of Windows Server, Active Directory and Group Policy.
• Supporting user accounts, permissions and licensing within Microsoft 365.
• Assisting with Microsoft 365 security and mobile device management.
• Deploying Windows, Office and other software updates across the environment.
• Monitoring and maintaining endpoint security and antivirus systems.
• Carrying out routine system maintenance and checks to help prevent avoidable technical issues.
• Supporting backup processes and monitoring successful completion of scheduled backups.
• Investigating backup failures and escalating issues where appropriate.
• Working with the external IT support provider when additional technical assistance is required.
• Helping assess and implement new Microsoft technologies, cloud services and integrations.
• Contributing to ongoing improvements across the company’s IT infrastructure.

What We’re Looking For: We’re looking for someone with previous experience in an IT support or desktop support environment, ideally with exposure to both user support and Microsoft infrastructure.

You’ll ideally have experience with some of the following:

• Windows OS (10/11)
• Microsoft 365 / M365
• Windows Server
• Active Directory
• Group Policy
• Exchange Online
• Microsoft Entra ID / Azure AD
• Intune / MDM technologies
• Backup technologies such as Acronis
• Antivirus / endpoint security administration
• Hyper-V or VMware
• Desktop and hardware troubleshooting
• Microsoft Office

The Person: We’re looking for someone who takes a proactive approach to IT support rather than simply reacting when something goes wrong. You’ll need to be organised, methodical and comfortable prioritising multiple requests while maintaining a high level of service for users. Good communication skills are important, as you’ll be dealing with colleagues across the business as well as external IT partners.

Most importantly, you’ll be someone who enjoys getting stuck into technical problems, finding solutions and taking ownership of issues through to resolution. This role could take full ownership of the existing and future IT Infrastructure setup!

• £30,000 - £38,000 (depending on experience)
• Monday - Friday, 9am - 5pm working hours (No weekend shifts)
• Fully on-site position in Rainham, Essex
• Training and Development
• Opportunity to develop beyond traditional 1 / 2 Line Support
• Company pension
• Free/on-site parking

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.

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