Technical Support Officer

Seven Resourcing are currently recruiting for a Technical Support Officer to join a busy team in Hackney on a 6-month temporary contract.

This is an excellent opportunity for an organised and technically minded professional to provide administrative, operational and technical support, ensuring services run efficiently and stakeholders receive a high-quality support service., * Provide technical and administrative support to the wider service team.

• Assist with the coordination and delivery of operational projects and service activities.
• Maintain accurate records, databases and technical documentation.
• Respond to enquiries from colleagues, customers and external stakeholders in a professional and timely manner.
• Prepare reports, spreadsheets and supporting documentation as required.
• Support the monitoring of service performance and assist with data collection and analysis.
• Process information accurately while ensuring compliance with relevant procedures and policies.
• Liaise with internal departments and external organisations to resolve technical or operational queries.
• Assist with maintaining systems, workflows and service processes to improve efficiency.
• Support managers with day-to-day operational and administrative requirements.
• Ensure confidentiality and data protection standards are maintained at all times.
• Carry out any additional duties appropriate to the role.

The ideal candidate will have previous experience working within a Technical Support, Business Support, Operations Support or Administrative Support position.

You should have:

• Experience providing technical or operational support within a professional environment.
• Strong administrative and organisational skills.
• Excellent attention to detail and the ability to maintain accurate records.
• Good IT skills, including Microsoft Office and database management.
• Strong communication skills with the ability to work effectively with a range of stakeholders.
• The ability to prioritise workloads and manage multiple tasks efficiently.
• A proactive and solution-focused approach to problem solving.
• The ability to work independently as well as part of a collaborative team., * technical or operational support: 1 year (required)

At Seven Resourcing, we go beyond recruitment. With nearly a decade of industry experience, over 3,000 five-star reviews, and award-winning support, we’re dedicated to helping you reach your full potential. We provide access to meaningful roles, ongoing development opportunities, and continuous support every step of the way.