Project Manager/Scrum Master

• Liaise with Business, Scrum Teams and Technical Stakeholders; communicate effectively across various management levels.
• Manage project activities through all lifecycle phases utilizing tools such as ServiceNow, SharePoint, and proprietary software to ensure high-quality deliverables.
• Report on project activities and provide input to the Annual Financial Plan (budget); experience with ServiceNow and Azure Dev Ops is desired.
• Manage the full project lifecycle following SDLC; apply project management best practices to define and execute scope, schedule, issue/risk, procurement, communication, change, quality, vendor, and contract management.
• Use project management tools to update release schedules, staffing profiles, roadmaps, documentation, and reports.
• Ensure project delivery is on time and within budget, forecast project plans and budgets, and lead change management initiatives with strong stakeholder communication.
• Lead as a Project Manager/Scrum Master supporting Scrum ceremonies and PI Planning; align project roles and responsibilities; initiate process and team organization improvements.
• Monitor and measure resource assignments and project outcomes; support small to medium-sized Scrum teams.
• Provide proactive, concise, and reliable communication to internal and external stakeholders via multiple media, ensuring clarity and accuracy to support effective business decisions.
• Develop and maintain effective vendor relationships; review invoices and oversee work/deliverables.
• Ensure scope completion in a quality manner, within budget, and on schedule through planning, organization, and control of work efforts.
• Apply strong leadership, team coordination, problem-solving, and decision-making skills; utilize risk management and process improvement techniques.

• 7-10 years of combined IT Project Management experience as a Project Manager and Scrum Master
• PMP Certification is required
• Certified Scrum Master (CSM) is required
• Certified SAFe 5 Scrum Master (SSM) is a plus
• Proven experience managing full project lifecycles following SDLC
• Strong communication and leadership abilities
• Experience with ServiceNow, Azure Dev Ops, SharePoint, PowerPoint, Excel
• Excellent planning, scheduling, and budgeting skills
• Strong problem-solving, risk management, and process improvement expertise

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.