FM & Reactive Helpdesk Administrator

You will be working as part of a team supporting and administer the flow of reactive and planned maintenance works., * Managing emails and phone calls

• Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within a time frame
• Chasing up jobs that have not been accepted/attended too
• Updating jobs to ensure complete transparency

Roles and responsibilities:

This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion. The role will involve:

• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to chase overdue work
• You will have a professional and confident manner and be able to provide excellent service from the helpdesk.
• Have an excellent telephone manner and be totally customer focused
• Part of your role will see you working on a rota basis taking calls out of hours (approx. one in every three/four weeks as required)

• Experience working in a call-centre/helpdesk/property/facilities environment would be beneficial
• Strong team player, with excellent communications and organisational skills
• Knowledge of using Microsoft Excel, Outlook, and Word
• Excellent Administration & Time Management skills
• Can multi-task and work in a fast-paced environment