Customer First Helpdesk Operator

• To answer calls and emails on the helpdesk to create an exceptional customer experience.
• To ensure that the customer is at the heart of everything we do - Putting the Customer First’.
• To follow standard working practices.

Main Activities and Responsibilities:

• To answer calls and emails from colleagues and customers in a timely and professional manner.
• To pass calls to other colleagues, following our internal processes.
• To log tickets using our CRM system and record details.
• To track and monitor tickets using our CRM system to ensure a timely resolution.
• To use the technology as required.
• Provide an efficient, accurate and customer focused first point of contact.
• Receive and process customer property repair requests by email and telephone.
• Provide information about Vertas services to internal and external customers.

• Clear and excellent verbal and written communication skills.
• A good telephone manner.
• Be reliable with excellent time management skills.
• A commitment to providing first class customer service.
• Good attention to detail.
• Confident in using a range of computer systems.
• A working knowledge of Microsoft packages.

Desirable

• Previous Helpdesk experience.