Technical Support Engineer # 26-23386 in Columbia

Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs. \n

Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel. \n

Classroom, AV & Conferencing Support - 25% \n

Provides frontline support for classroom, conference-room, and audiovisual technologies. \n

Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies. \n

Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues. \n

Assists Department IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other Department activities. \n

Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use. \n

Endpoint & Device Support - 20% \n

Assists Department IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices. \n

Responsibilities may include: \n

Preparing computers for deployment \n

Installing approved software \n

Connecting and configuring peripherals \n

Performing routine software and operating-system updates \n

Assisting with device enrollment \n

Replacing or deploying computers and other equipment \n

Troubleshooting device configuration issues \n

Verifying equipment functionality \n

Maintaining standardized workstation configurations \n

Assisting with technology inventory and equipment tracking \n

May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of Department IT staff and based on assigned access. \n

Technology Operations & Team Support - 10% \n

Assists Department IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs. \n

Follows established procedures and technical documentation and helps document newly identified issues and solutions. \n

Works collaboratively with Department IT staff and Department technology partners and appropriately escalates issues outside the position’s assigned responsibilities or technical expertise. \n

Performs other related duties as assigned. \n

High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users. \n

Basic knowledge of computer hardware, software, operating systems, and peripherals. \n

Ability to troubleshoot common computer and technology problems. \n

Familiarity with Windows environments \n, * Associate degree or technical certification in information technology, computer science, information systems, or a related field., * Ability to learn new technologies, systems, and procedures. \n

Ability to follow technical instructions and established procedures. \n

Ability to recognize when an issue should be escalated to more experienced IT staff. \n

Strong customer-service and interpersonal skills. \n

Ability to communicate effectively with technical and nontechnical users. \n