Level 1 IT Support

Join our dynamic IT support team as a Level 1 IT Support specialist, where your enthusiasm and technical expertise will drive exceptional user experiences. In this role, you’ll be the first point of contact for resolving a wide range of technical issues, ensuring smooth operations across our organization. Your proactive approach and strong communication skills will empower users to maximize their technology tools and maintain productivity. This paid position offers a fantastic opportunity to develop foundational IT skills while supporting a vibrant, tech-driven environment., * Provide frontline technical support to end-users via help desk tickets, phone calls, and chat, addressing issues related to hardware, software, and network connectivity

• Troubleshoot desktop support problems across Windows and macOS operating systems, including software troubleshooting and hardware diagnostics
• Assist with network-related issues involving computer networking concepts such as LAN, VPN, DNS, TCP/IP, and firewall configurations
• Support Active Directory management tasks like user account creation, password resets, and permission adjustments
• Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy to document incidents and track resolution progress
• Collaborate with team members to escalate complex issues involving Microsoft Windows Server environments or Linux systems when necessary
• Maintain detailed records of support requests and resolutions to ensure efficient follow-up and continuous improvement

• Strong understanding of computer networking principles including LAN, TCP/IP protocols, DNS, VPNs, and firewalls
• Proficiency in desktop support for Windows (including Windows 10/11), macOS, and Linux operating systems
• Experience with Microsoft Office suite applications and troubleshooting related software issues
• Familiarity with Active Directory management and basic server administration tasks on Microsoft Windows Server platforms
• Knowledge of IT support tools such as SCCM, ServiceNow, Jira, and BMC Remedy for incident tracking and asset management
• Ability to diagnose hardware problems related to computers and peripherals such as printers or monitors
• Excellent communication skills with a customer service-oriented mindset to assist users effectively and professionally
• Analysis skills to identify root causes of technical issues quickly and accurately

This role is ideal for motivated individuals eager to grow their IT expertise in a supportive environment. If you’re passionate about technology support and eager to make a positive impact through exceptional service delivery-apply now!, * IT support: 1 year (preferred)

Language:

• english fluently (preferred)