IT Applications Analyst - Graduate

Supporting ApplicationsHelp manage and support a range of business-critical applicationsTroubleshoot issues, resolve incidents, and keep systems running smoothlyBuilding Knowledge (A Core Part of the Role)Create clear, useful knowledge articles and runbooksCapture solutions and turn them into reusable guidanceHelp build a support model where answers are easy to find, not rediscoveredUsing AI to Work SmarterUse AI tools to speed up troubleshooting and improve resolutionsGenerate and enhance documentation using AIExplore new ways of working that challenge traditional support modelsThinking Like DevOpsWork closely with engineering teams on releases and improvementsHelp automate repetitive tasks and improve system reliabilityTake ownership and continuously improve how applications are supported

Are you ready to rethink IT support? We’re looking for a motivated and curious graduate to join our Applications team and help us transform how IT support works. This isn’t your typical “ticket-handling” role. You’ll be part of a team that is redefining application support using AI, automation, and DevOps thinking-moving from reactive support to smarter, faster, knowledge-driven solutions. If you’re excited by technology, enjoy solving problems, and want to shape the future of IT support, we want to hear from you., What We’re Looking forA degree in IT, Computer Science, or a related fieldStrong problem-solving skills and a curious mindsetInterest in AI, automation, and modern technologyA passion for learning and sharing knowledgeGood communication skills and attention to detail Bonus points if you have:Experience with scripting (Python, PowerShell, etc)Awareness of cloud or DevOps conceptsInterest in AI tools and automationExposure to automation or RPA tools (e.g. Power Automate, UiPath, Automation Anywhere) Why Join Us?Be part of a team modernising IT support with AI and automationLearn fast with real responsibility from day oneHybrid working and a flexible, supportive cultureOpportunity to shape new ways of working-not just follow themClear progression into senior, engineering, or platform roles

If you’re ready to bring fresh thinking, embrace AI, and build a career in modern IT, apply now.