IT Manager - Contract - £400 p/d - London

IT Manager - Contract - £400 p/d - London

Working pattern: Monday and Wednesday in the London office; Tuesday and Thursday half-days, worked remotely

We are looking for an IT Manager or Senior IT Support Engineer to join an established SME on a contract basis to take ownership of their device, identity and security estate. You’ll report directly to the COO and work closely with People, Finance and Engineering teams.

The engagement follows a fixed weekly pattern:

• Monday: Full day in the London office
• Tuesday: Half-day remotely
• Wednesday: Full day in the London office
• Thursday: Half-day remotely

The office-based days are focused on hands-on support, hardware and onboarding activity.

What You’ll Own:

Device Fleet

• Manage the macOS estate through Microsoft Intune, including enrolment, configuration profiles, patching, application deployment and compliance baselines.
• Manage zero-touch provisioning through Apple Business Manager and VPP.
• Own the full device lifecycle, from procurement through to secure wipe and disposal.

Identity, Access & Security

• Configure and maintain Conditional Access and device compliance policies.
• Administer Microsoft 365 and Microsoft Entra ID, including SSO, MFA, licensing and least-privilege access.
• Own joiner, mover and leaver processes and access management.

IT Support

• Manage end-to-end IT support through Zendesk, including triage, SLAs and escalation.
• Lead technical onboarding and offboarding.
• Use ticket trends to identify process improvements, recurring issues and opportunities for self-service.

Compliance & Governance

• Maintain and extend ISO 27001 controls across IT.
• Produce the evidence required to sustain accreditation and support client security reviews.
• Help ensure our IT governance scales as headcount grows across the UK and US.

Documentation & Asset Management

• Maintain clear, current IT processes, procedures and runbooks.
• Build and maintain a self-service knowledge base that another owner could pick up and operate.
• Maintain an accurate hardware, software and asset register.

Automation

• Automate provisioning, reporting and routine support wherever it creates meaningful leverage.
• Use automation and AI to help the IT function scale with headcount without scaling cost unnecessarily.

• Is proactive about security and compliance while remaining excellent at user support and problem resolution.
• Has strong documentation and process-management skills and can balance multiple priorities effectively.
• Is comfortable picking up a running IT function quickly and operating independently from the outset.
• Takes a practical, hands-on approach and is happy to get into the detail when required.
• Looks for opportunities to automate, simplify and improve the way IT operates.

Ideally, You’ll Also Have

• Previous contract or interim experience within a startup or scale-up.
• Experience implementing or maintaining ISO 27001 controls.
• Experience with Apple Business Manager and VPP.
• ITIL Foundation certification or equivalent experience.
• Experience with cloud infrastructure security.

Skills

• Communication Skills (Key)
• Information Technology Education
• Infrastructure Management
• Leadership and Management (Certhe)
• Microsoft Azure (Line)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)