IT Support Technician

Respond to help desk tickets and provide timely technical support to end-users

• Diagnose and resolve software and hardware issues
• Install, configure, and maintain operating systems and software applications
• Assist with user account management in Active Directory
• Collaborate with other IT team members to troubleshoot complex problems
• Provide excellent customer service by effectively communicating technical solutions to non-technical users
• Document all support activities and resolutions in the ticketing system
• Perform routine maintenance tasks such as system updates and backups
• Assist with computer networking tasks, including troubleshooting TCP/IP connectivity issues
• Analyse computer hardware problems and recommend appropriate solutions
• Provide support for Mac OS devices

Do you have a valid Driving License license?, Do you have experience in TCP?, We are seeking a skilled and customer-oriented 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our clients IT systems. If you have a passion for technology and enjoy helping others, we would love to hear from you.

We’re a growing business based in Bagshot, Surrey. We’re looking for an enthusiastic candidate with a great enjoyment in IT & computers, to provide quality support to our client base, our focus being great customer service and always a 5 star job.

As you will be moving between sites and visiting customers on-site a valid UK driving licence and own vehicle is essential (mileage paid)., Proven experience in a similar role or relevant IT support experience

• Strong knowledge of operating systems (Windows, Mac OS)
• Familiarity with Active Directory user account management
• Basic understanding of computer networking concepts (LAN, TCP/IP)
• Excellent problem-solving skills with the ability to analyze issues and provide effective solutions
• Strong customer service skills with the ability to communicate technical information to non-technical users
• Ability to work independently as well as collaborate with a team

This is a full-time position, with working hours being 9am until 5pm, usually being situated at Bagshot, however with the flexibility to visit a client’s premises.

Pulled from the full job description

• Additional leave
• Company pension
• Cycle to work scheme
• Company events