ERP Support Specialist

As our ERP Support Specialist, you’ll become a trusted partner to users across the business, providing first and second-line support, maintaining system integrity and helping colleagues get the most from our ERP and financial systems., * Providing day-to-day support for ERP and financial system users, resolving issues and minimising business disruption.

• Managing system administration activities including user access, security roles, master data and configuration.
• Creating and maintaining user guides, process documentation and training materials.
• Delivering engaging training and onboarding sessions to build user confidence and capability.
• Supporting upgrades, testing, data validation and system improvements.
• Investigating recurring issues and contributing to root-cause analysis and preventative solutions.
• Developing reports and queries using tools such as SQL and Power BI to support business reporting needs.
• Working closely with stakeholders across manufacturing and finance to enhance processes and user experience.

You’ll have previous experience supporting and administering ERP and/or financial systems and enjoy working with a wide range of users.

We’re particularly interested in candidates who have:

• Experience supporting ERP platforms such as Epicor, Infor M3, CODA or similar systems.
• Strong problem-solving and analytical skills.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Experience creating documentation and delivering user training.
• The ability to manage multiple priorities and build strong relationships across the business.
• Experience with ERP upgrades, migrations or implementation projects (desirable).
• Knowledge of SQL, Power BI or reporting tools (desirable).
• Experience working within a manufacturing environment (desirable).

At James Cropper, we’re proud of our heritage, innovation and people. You’ll join a business with a global reputation for creating market-leading advanced materials and paper products while working within a supportive culture built around our values:

This role offers the opportunity to gain exposure to a significant systems transformation programme, work with a diverse range of stakeholders, and make a genuine impact on how technology supports our business.

Ready to help shape the future of our business systems? We’d love to hear from you.

We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.