IT Support Engineer

The engineer will be responsible for maintaining the continuity and quality of IT support services for approximately 650 users., * Provide L2 / second-level desktop support to end users.

• Troubleshoot and resolve issues related to Windows Operating Systems.
• Provide support for software applications and IT support tools as required by the organization.
• Provide onsite support for desktop computers, laptops, computer hardware, memory modules, and peripherals.
• Diagnose and resolve hardware-related issues.
• Troubleshoot basic network-related issues affecting end-user devices.
• Handle basic issues related to end-user device security practices.
• Provide support for antivirus programs and related endpoint issues.
• Maintain service continuity and quality of support.
• Provide suitable replacement/support resources in case of absence, termination, or resignation of the assigned resource.
• Provide timely reports, status updates, and other information as required by the client.

We are looking for an experienced Field Engineer / L2 Desktop Support Engineer with 5+ years of relevant experience to provide onsite desktop and end-user support., * Minimum 5+ years of relevant Desktop / IT Support experience.

• Strong hands-on experience in L2 Desktop Support.
• Experience supporting Windows Operating Systems.
• Good knowledge of desktop/laptop hardware.
• Experience troubleshooting memory modules and computer peripherals.
• Basic network troubleshooting skills for end-user devices.
• Knowledge of endpoint security practices.
• Experience with antivirus/endpoint protection programs. ood understanding of IT support processes and end-user troubleshooting.

Language Skills

• English - Good communication skills
• German - Minimum B2 level