Role details

Contract type

Temporary contract

Employment type

Part-time (≤ 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

€104,000.0

Working hours

Regular working hours

Languages

German

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Desktop Computing Microsoft InTune Laptops

Requirements

• L2 Field Support Engineer
• Fluent German (Mandatory) with the ability to independently communicate, troubleshoot, and explain technical issues to German-speaking users.
• Good written and verbal English communication skills for coordination with global teams.
• Minimum 3+ years of enterprise Deskside/Field Support experience.
• Strong 2nd Line Support capability (not Service Desk/L1 support).
• Expertise in Windows 11, Microsoft 365, laptops, desktops, printers, and mobile devices.
• Working knowledge of Entra ID, Intune, and Active Directory.
• Ability to troubleshoot basic network/connectivity issues and provide Smart Hands support.
• Strong customer-facing and end-user support skills.
• Ability to take end-to-end ownership of incidents and service requests through resolution.
• Experience in maintaining Knowledge Base articles, documentation, and asset records.
• Proactive approach to identifying recurring issues, performing root cause analysis, and improving user experience.

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