Workstation Technician - Break/Fix

We are seeking a Workstation Support Technician to provide hands-on break/fix, troubleshooting, installation, and customer support for end-user technology. This position will focus primarily on PCs, workstations, printers, and related hardware/software, working directly with customers and other IT support teams to resolve technical issues and complete equipment installations or relocations., * Troubleshoot and perform break/fix support for workstations, PCs, printers, and related endpoint equipment.

• Install, configure, relocate, and repair computer equipment at customer locations.
• Ensure equipment is properly labeled and documented according to established standards.
• Research, verify, and document device specifications and equipment information.
• Work with internal service and business units to coordinate equipment installations and relocations.
• Provide on-site technical support and customer service for installation and repair requests.
• Serve as a technical liaison between field support and other IT teams, including Help Desk, Applications, Materials Management, and IT Infrastructure.
• Assist end users with basic hardware and software training and explain technical concepts and procedures.
• Explain the potential impact of hardware/software changes, equipment moves, and break/fix solutions to customers.
• Maintain inventory of equipment, supplies, and replacement parts required for installations and repairs.
• Collaborate with other IT Infrastructure teams to manage parts and equipment inventory.
• Evaluate and process equipment in accordance with IT security policies and guidelines.
• Accurately document work using ticket tracking software and related tools.
• Prioritize and accommodate special projects, high-priority requests, and changing workloads.
• Maintain strict confidentiality of customer and organizational information.
• Work independently while also collaborating effectively with other technical teams.
• Participate in overtime and on-call support as needed.

The ideal candidate has at least 2 years of relevant experience, strong troubleshooting abilities, solid workstation knowledge, and excellent customer service skills., * High School Diploma.

• Valid driver’s license.
• At least 2 years of relevant experience.
• Strong break/fix and troubleshooting experience with endpoints, including PCs, workstations, and printers.
• Hands-on workstation support experience.
• Strong customer service skills.
• Experience using ticket tracking software and related documentation tools.
• Understanding of computer and networking terminology, including:
• CPU
• Internet
• Networking
• Client/Server
• LAN/WAN
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Ability to maintain confidentiality and handle customer information appropriately.
• Flexibility to support special projects, high-priority requests, and changing workloads., * Associate degree in Computers, Technology, Electronics, or a related field; OR
• Two years of technical school training in Computers, Technology, Electronics, or a related field; OR
• Two years of customer service experience supporting computers.

Physical Requirements

This position requires the ability to:

• Bend, stoop, kneel, and squat as needed.
• Work with arms above shoulder level.
• Lift 75 pounds or more.
• Distinguish colors.

Ideal Candidate

The ideal candidate is a hands-on workstation/desktop support technician who is comfortable troubleshooting hardware and software issues in the field. Strong PC, printer, endpoint, break/fix, ticketing, and customer service experience is essential., * Help desk: 2 years (Required)

• Dental insurance
• Health insurance
• Health savings account
• Vision insurance