Workstation Technician - Desktop Support

We are seeking a Workstation Technician to support end users by installing, configuring, relocating, troubleshooting, and repairing computer hardware and software. The ideal candidate has workstation/help desk experience, excellent customer service skills, and enjoys providing hands-on technical support in a healthcare environment., * Configure, install, and deploy desktop and laptop hardware.

• Label and document equipment according to company standards.
• Troubleshoot and repair workstation hardware and software issues.
• Relocate and install equipment for various departments.
• Provide exceptional onsite technical support and customer service.
• Coordinate with Help Desk, Applications, and Infrastructure teams.
• Maintain inventory of IT equipment and installation supplies.
• Process equipment according to IT security policies.
• Document work using ticketing systems.
• Assist end users with basic hardware and software questions.

• 2+ years of workstation, desktop support, or help desk experience.
• 2+ years of customer service experience.
• Experience using IT ticketing systems.
• Strong troubleshooting and communication skills.
• Basic understanding of PC hardware, networking, LAN/WAN, client/server environments, and Windows operating systems.
• High School Diploma or GED.
• Valid driver’s license.., * Associate’s degree in Information Technology or related field.
• OR Technical School training in Computers, Technology, Electronics, or related field.
• Experience supporting computers in a professional environment.

Physical Requirements

• Ability to lift up to 75 lbs.
• Ability to bend, kneel, squat, and work with arms above shoulder level.
• Ability to distinguish colors.

Apply Today!

If you have hands-on desktop support or help desk experience and enjoy providing outstanding customer service, we’d love to hear from you!

Pay: Up to $30.00 per hour

Application Question(s):

• Do you have a valid driver’s license?

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 2 years (Required)
• Desktop support: 2 years (Required)

Ability to Commute:

• La Crosse, WI 54601 (Required)