IT Technician

• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
• Onboarding Support: Provision and configure systems for new hires, helping ensure seamless integration into the client’s team and technology environment.
• Asset Management: Identify equipment for procurement; assign, prepare, and ship assets according to defined processes and service-level expectations. Assist with system upgrades and new installations.
• Remote & On-Site Troubleshooting: Use remote tools and diagnostic utilities to resolve support requests. Coordinate and perform hands-on desktop-level fixes when remote support is not appropriate, including hardware repairs and peripheral deliveries.
• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to help prevent potential issues.
• Interdepartmental Collaboration: Establish and maintain positive working relationships with colleagues and departments, promoting a cooperative team environment.
• Advanced Troubleshooting: Resolve complex issues involving operating systems, software applications, hardware, and network connectivity.
• User Management: Manage user accounts, access, and permissions in on-premises and/or cloud-based SSO and Active Directory environments.
• Security: Support proper security practices, including multi-factor authentication (MFA) setup, account reviews, and user-access audits.
• Software License Management: Perform software license reconciliation and troubleshoot license activation issues.
• Low-Voltage Wiring: Assist team members as needed with Cat5e/Cat6a low-voltage cabling and communications installations.

2+ years help desk or field

PHYSICAL

Lift up to 50 lbs Field-capable

We are seeking a technically proficient and customer-centric Tier II or III IT Support Technician to join our growing team. As a higher-level technical support resource, you will troubleshoot and resolve more complex end-user issues while delivering responsive, professional service to our clients., * Minimum of 2 years of previous help desk, technical support, or field IT experience.

• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Team-oriented approach that values constructive feedback and collaboration.
• Customer-service mindset with a proactive approach to anticipating and resolving problems.
• Ability to perform root-cause analysis and determine an appropriate course of action.
• Strong understanding of computer equipment, peripherals, mobile devices, and standard software applications, including Microsoft Office, Microsoft 365, Windows operating systems, and iOS.
• Strong understanding of core computer networking technologies and concepts.
• Ability to use basic hand tools, including a drill, saw, and tape measure.
• Ability to periodically work on projects after hours and on weekends.
• Valid U.S. driver’s license and reliable transportation.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Work may include extended periods in both climate-controlled and non-climate-controlled environments.
• Ability to sit or stand for extended periods.
• Ability to lift equipment and supplies weighing up to 50 lbs.
• Ability to climb a ladder and work in tight or enclosed spaces, including attics and crawlspaces.

• Positive Work Environment: Supportive colleagues and a collaborative culture.
• Impact: Make a difference by helping users overcome technical challenges.
• Above-Average Compensation: Competitive compensation and paid time off., * Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• SIMPLE IRA matching
• QSEHRA health reimbursement
• Dependent Care Assistance Plan
• Mileage reimbursement or use of a company vehicle

SCHEDULE

Monday-Friday, 8:00 AM-5:00 PM

Occasional weekend or after-hours work may be required with advance notice.

Pay: $24.00 - $38.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health savings account
• Paid time off

LiveWire Solutions is a locally owned information technology services firm serving small to mid-sized businesses, nonprofit organizations, and local governments throughout the Hampton Roads and Richmond areas. We provide a broad range of IT services using proven technology and management practices to deliver reliable, first-class results.

Our team brings more than 30 years of collective IT engineering experience across a variety of industries. We focus on practical best practices and business solutions that create measurable value for our clients.