Digital Innovation and ICT Systems Specialist

Denbighshire County Council is seeking a Digital Innovation and Systems Specialist to support Working Denbighshire’s digital transformation and systems improvement work.

Working Denbighshire has undergone significant digital transformation over the last 12 months, including the implementation of a new CRM system. The service now requires dedicated ICT, systems and digital development support to improve system functionality, support reporting, develop dashboards, improve data extraction and support the implementation of new digital platforms.

The successful candidate will lead on CRM system development, implementation, optimisation and support, including ICONI CRM and future Welsh Government CRM implementation. The role will also support digital projects involving systems such as Body SWAP virtual reality learning technology and Arlo training management software.

This role requires strong ICT systems implementation, digital transformation, CRM, Power BI, data analysis, reporting, dashboard development, stakeholder engagement, UAT, business readiness, supplier management and process improvement experience.

Important - Please Read Carefully

This is a Digital Innovation and Systems Specialist / ICT Systems Implementation role., * Provide ICT, systems and digital development support

• Support the Working Denbighshire Employability Service
• Lead implementation and development of CRM systems
• Support optimisation and management of business systems
• Lead ongoing development of ICONI CRM
• Support new Welsh Government CRM implementation
• Support integration of new systems with existing processes
• Support staff adoption of new systems
• Manage system enhancements and improvements
• Undertake system testing and troubleshooting
• Lead user acceptance testing
• Support implementation planning
• Lead business readiness activities
• Develop reporting solutions
• Improve dashboard and management information reporting
• Work alongside the Performance and Business Manager
• Improve data extraction and reporting functionality
• Support Welsh Government and UK Government reporting requirements
• Research and evaluate new digital solutions
• Support procurement of new systems and software
• Support roll-out of new systems
• Support digital platforms including Body SWAP and Arlo
• Support projects from scoping to implementation
• Provide specialist systems support to staff and managers
• Deliver or support systems training
• Promote effective use of digital tools
• Act as key link between Working Denbighshire, ICT Services and software suppliers
• Liaise with technical and operational stakeholders
• Translate business needs into technical solutions
• Support continuous improvement through digital innovation
• Ensure systems support performance management and service delivery
• Support GDPR, information governance and data management requirements

Candidates must have experience leading ICT system implementation, digital transformation projects, requirement gathering and business process redesign.

Power BI is an essential requirement for this role.

Candidates must have experience developing reporting tools, dashboards, performance reports and data visualisation solutions.

The role requires strong CRM systems experience, ideally including implementation, optimisation, troubleshooting, user acceptance testing, staff training, system adoption and ongoing improvement.

Candidates must be able to work on site for the majority of the time. This is not a remote role.

Candidates without ICT systems implementation, CRM development, Power BI, dashboard development, reporting, data analysis, stakeholder engagement or digital transformation experience are unlikely to be considered., * HND in a computer-related discipline or graduate of a numerate subject

• Relevant subject examples include Information Technology, Computer Science, Digital Services or Business Information Systems
• Experience leading ICT system implementation
• Experience delivering digital transformation projects
• Experience gathering requirements
• Experience supporting business process redesign
• CRM systems experience
• Experience supporting system development and optimisation
• Experience with user acceptance testing
• Experience with implementation planning
• Experience supporting business readiness
• Experience testing and troubleshooting systems
• Experience developing reporting solutions
• Experience with data analysis
• Experience developing dashboards
• Experience developing performance reports
• Experience using Power BI
• Experience developing data visualisation tools
• Experience working with software suppliers
• Experience working with technical and operational stakeholders
• Strong stakeholder engagement skills
• Strong communication skills
• Ability to translate business needs into technical solutions
• Knowledge of GDPR
• Knowledge of information governance
• Knowledge of data management principles
• Ability to work on site for the majority of the time

Desirable

• Degree in a computer-related discipline
• Associated professional qualification
• Experience with ICONI CRM
• Experience implementing Welsh Government systems
• Experience within employability services
• Experience within local government
• Experience supporting management information for Welsh Government or UK Government reporting
• Experience with training management software such as Arlo
• Experience with digital learning technology such as Body SWAP or VR learning tools
• Experience supporting procurement and software evaluation
• Experience training staff and managers on new systems
• Experience future-proofing digital services through new technology, * Do you have an HND in a computer-related discipline or are you a graduate of a numerate subject such as IT, Computer Science, Digital Services or Business Information Systems?
• Do you have experience leading ICT system implementation, digital transformation projects, requirement gathering and business process redesign?
• Do you have strong Power BI experience, including developing dashboards, reporting tools, data visualisations and performance reports?
• Have you worked with CRM systems, including system development, optimisation, testing, troubleshooting, user acceptance testing or implementation planning?
• Have you worked with software suppliers, ICT teams and operational stakeholders to translate business needs into effective technical solutions?
• Can you work on site for the majority of the time at East Parade, Rhyl, and attend an on-site interview if shortlisted?