Customer Support Analyst - IT / Desktop Support

• Two years of work experience in the installation, maintenance and technical support of workstation hardware.
• Or two years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
• Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
• Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.

Knowledge, Skills, And Abilities:

• Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
• Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments
• Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
• Ability to do advanced troubleshooting on various manufacturers of computers
• Ability to plan, organize, manage and track projects
• Ability to communicate effectively both verbally and in writing
• Ability to read, understand, and comply with the department’s policies, * Associate (Required), * installing, maintaining, and providing technical support: 2 years (Required)
• technical support for Microsoft Office 365 and Windows 7: 2 years (Preferred)
• desktop/workstation technical support: 1 year (Required)
• Windows operating systems and Microsoft Office 365/Outlook?: 1 year (Required)

Pay: Up to $25.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Any Certification CompTIA A+, CompTIA Network+, or MCDST?