Service Desk Technician

• Provide first-level technical support via phone, email, chat, and in person.
• Troubleshoot hardware, software, operating systems, printers, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and standard software.
• Manage and resolve Service Desk tickets while providing timely customer support.
• Support VIP users and resolve escalated technical issues.
• Install, test, and customize software applications as needed.
• Maintain IT asset inventory and assist with computer refresh programs.
• Perform system updates, hardware upgrades, and routine maintenance.

• Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
• 1-2 years of customer support, help desk, or technical support experience.
• Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting.
• Strong knowledge of desktop/laptop configuration, software installation, and network connectivity.
• Excellent verbal and written communication skills.
• Strong customer service, problem-solving, and multitasking abilities., * Experience supporting enterprise IT environments.
• Familiarity with ticketing systems and IT service management.
• Experience providing executive/VIP support.
• Ability to work independently while managing multiple priorities.

Pay: $24.00 - $29.00 per hour

Education:

• Associate (Required)

Experience:

• Help desk: 3 years (Required)