IT Technician

Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team.

This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next.

This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills.

What you’ll do

• Provide 1st and 2nd line IT support for education and commercial customers.
• Deliver a mixture of on-site field support and remote helpdesk support.
• Troubleshoot hardware, software, networking and AV issues.
• Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services.
• Install, configure and image desktops, laptops, iPads and other devices.
• Manage user accounts, onboarding and offboarding activities.
• Perform routine system maintenance, antivirus checks and security monitoring.
• Maintain accurate documentation, asset records and helpdesk tickets.
• Liaise with third-party suppliers to resolve technical issues efficiently.
• Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs.

You’ll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose., * VLANs, VPNs and QoS.

• Backup solutions and monitoring.
• Cloud-managed antivirus and anti-spam platforms.
• Network cabling.
• Basic server administration.

Why join?

• Enjoy a varied role supporting both education and commercial organisations.
• Gain experience across field engineering and helpdesk support.
• Join a collaborative and growing IT services business with a strong team culture.
• Access ongoing training and genuine career progression opportunities.
• Benefit from 25 days’ holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking.

• Minimum 2 years’ experience in an IT support role.
• Strong knowledge of Windows 10/11, macOS and Microsoft 365.
• Experience with Active Directory, Intune and printer support.
• Good understanding of wired and wireless networking.
• Excellent troubleshooting and customer service skills.
• Strong organisational skills with the ability to manage your own workload.
• Professional communication skills and confidence working with a diverse client base.
• A proactive approach with a willingness to learn and develop.
• Full UK driving licence and access to your own vehicle.