IT Services Technician

The IT department is located in the main hall where the majority of the administrative functions of the school are located, but supports all three schools with the day to day running of IT Services. The IT Services Technician will need to be able to communicate and assist all staff, parents and pupils., The list below is not exhaustive and assumes that from time to time other tasks not listed, may be required to ensure the efficient operation of the school.

• To provide first line technical support in line with the school’s IT Service Level Agreement.

• To support and advise pupils and staff in the appropriate use of IT.

• To keep appropriate records.

• To work with the Head of IT Services and his team to deliver a safe, effective IT resource for use by pupils and staff.

• To work with the Head of IT Services to plan, support and supervise all holiday based planned maintenance or installations, including liaison with external providers.

Desktop and application support

• Install, maintain, upgrade and repair a wide range of IT hardware and peripherals.

• Install, upgrade and configure a wide range of applications.

• Detect, diagnose and resolve PC, peripheral and application errors.

• Advise on compatibility of hardware, applications and operating systems, according to user requirements.

• Perform routine tasks to maintain user accounts and permissions.

• Setting up IT & AV equipment for conferences, meetings and public events.

• Regular servicing of projectors, printers and other IT hardware.

• Programming of door access control cards for pupils and staff.

Configuration and installation

• Update records of installed hardware and software; maintain a software library and asset register.

• Record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use as guided by the Head of IT Services.

• Respond to support requests according to school procedures, recording detailed diagnostic information in the school’s IT support ticketing system.

• Follow school backup, virus protection and security procedures.

• Note risks to IT systems and suggest precautions; follow extended maintenance procedures.

• Participate in disaster recovery tests.

• Work as part of a team and adopt flexible working practices.

Training and personal development

Relevant training will be provided to allow you to carry out your role safely and effectively as well as the opportunity for further self-development.

Do you have experience in Technical support?, * Relevant level of qualification to undertake role, although training will be given.

• Ability to work effectively within a team and on own initiative.

• Good working knowledge of operating systems, networking, hardware and software.

• The ability to explain problems and solutions clearly to non-technical users.

• The ability to prioritise and work under pressure.

• A methodical, patient approach.

• Excellent problem solving skills

• Integrity and confidentiality to be maintained at all times.

Personal style and behaviour

• Commitment to the support of young people.

• Commitment to the school’s Equal Opportunities Policy.

• Willingness to undertake appropriate professional development.

• Assurance of total confidentiality and discretion.

• To have a smart and professional appearance and demeanour.

• To keep up to date by reading online and published materials about the use of IT in education, attend meetings as required.

• A degree of flexibility to work outside contractual hours to support School functions from time to time.

Pulled from the full job description

• Employee discount
• Sick pay
• Gym membership
• Free parking
• Free fitness classes
• Company pension
• On-site gym, Working hours: 37½ hours per week - 08.30 - 17.00 Monday to Friday which includes a 1 hour unpaid break, plus alternate Saturday mornings 08:30 - 12:30 during term time. Some degree of flexibility is required to support School functions. Term dates are shown on our website each year.

Salary: £27,000 - £28,000, depending on experience plus benefit package including discount on school fees, enhanced pension contributions, membership of the Culford Sports and Tennis Centre, free lunch and onsite parking.

Holiday entitlement: 28 days per annum plus bank holidays. May Day is a working day., * Canteen

• Discounted or free food
• Employee discount
• Free fitness classes
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay

Work authorisation:

• United Kingdom (required)

Culford is a boarding and day school for over 850 children aged 1 to 18, set in 480 acres of beautiful Suffolk parkland, with an 18th century grade II mansion at its centre and three separate schools: the Pre-Prep & Nursery (ages 1 to 7); the Prep (ages 7 to 13); and the Senior School (ages 13 to 18).

We believe in educating the whole person to deliver a well-rounded, fulfilled individual with excellent academic results. Everything we do is informed by our firm belief that learning should be challenging, enriching and fun. Culford is a Christian school with a Methodist tradition. We see education as a transformational process that guides pupils towards academic success, clear moral values, and the development of leadership and a readiness for the world of adulthood.

Culford School is a boarding and day school for over 850 children aged 1 to 18, set in 480 acres of beautiful Suffolk parkland, with an 18th century grade II mansion at its centre and three separate schools: the Pre-Prep & Nursery (ages 1 to 7); the Prep (ages 7 to 13); and the Senior School (ages 13 to 18).

We believe in educating the whole person to deliver a well-rounded, fulfilled individual with excellent academic results. Everything we do is informed by our firm belief that learning should be challenging, enriching and fun. Culford is a Christian school with a Methodist tradition. We see education as a transformational process that guides pupils towards academic success, clear moral values, and the development of leadership and a readiness for the world of adulthood., We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Culford School.

Culford School puts at the centre of its operation the safeguarding of the pupils of the school. There is a commitment to keep safeguarding at the forefront of every employee and volunteer’s mind. We encourage a culture of challenge, not just to act when there is a need, but also in the way we think to ensure the risks of harm to the pupils’ individual welfare are minimised.

Job applicants will undergo appropriate child protection screening and be subject to checks with previous employers and the Disclosure and Barring Service. Successful applicants must complete mandatory pre-employment training in safeguarding and other key areas before the commencement of employment.

Culford School is committed to safeguarding and promoting the welfare of children and we expect all staff to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974; pre-employment checks will be carried out, references will be sought and successful candidates will be subject to an enhanced DBS check and other relevant checks with statutory bodies.

We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of ex-offenders, both of which are available on request. As you have been shortlisted, you are required to declare any relevant convictions, adult cautions or other matters which may affect your suitability to work with children. As a result of amendments to the Rehabilitation of Offenders Act 1974 (exceptions order 1975) in 2013 and 2020, some minor offences are now protected (filtered) and should not be disclosed to potential employers, and employers cannot take these offences into account.