Public Insight Analyst

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Corporate Hub as a Public Insight Analyst.

As a Public Insight Analyst, you will play a key role in delivering a high-quality analytical and technical service that helps the organisation better understand the experiences, perceptions, and needs of our communities and service users. You will gather, analyse and interpret a wide range of qualitative and quantitative data to provide meaningful insight that supports evidence-based decision making and drives continuous improvement across policing services.

Working closely with colleagues and stakeholders, you will translate complex data into clear, accessible insight that informs strategy, operational delivery and service design. Your work will directly contribute to improving outcomes for the public, ensuring that the voice of communities is reflected in how services are developed and delivered, and supporting the Force in building trust, confidence and legitimacy within the communities it serves.

What you’ll do

• Oversee and coordinate daily activity of public insight staff, managing workloads to meet deadlines and targets.
• Implement standards and protocols for the Contact Unit through quality checks on completed interview records and data input, identifying patterns and trends to ensure reliability and accuracy of data collection.
• Support the design, delivery, and review of telephone and online surveys aligned to stakeholder needs.
• Provide advice and guidance to senior managers and staff in relation to research techniques that ensure appropriate data collection and analysis to meet the aims and objectives of research.
• Deliver research using qualitative and quantitative methods to inform improvements and meet organisational needs.
• Coordinate complex statistical analysis of large datasets, using significance testing and correlation to identify trends, drivers, and insights., We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, ing the same fair approach for all candidates.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Do you have experience in Relationship management?, * Degree educated (or equivalent experience) with strong analytical skills to identify themes, trends and issues.

• Technical competencies in a range of analytical software (e.g. Microsoft Excel, BI products) to design and build user friendly, informative performance products to inform decision making and performance discussions.
• High level of planning and organising.
• Excellent problem-solving ability, identifying opportunities to enhance performance and service delivery.
• Committed to team development, including identifying and supporting ongoing training needs.
• Highly effective communicator with strong influencing skills, able to present information clearly and with impact.
• Strong relationship management skills with the ability to build and maintain professional networks.
• Demonstrates accountability, taking ownership of decisions and actions.

Pulled from the full job description

• Employee discount
• Sick pay
• Company pension
• Private medical insurance
• Cycle to work scheme
• Work from home
• Car scheme, * 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

We are committed to building a dynamic, agile workplace where meaningful connection are key. For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams.

Just so you know

Candidates with priority status will be given precedence for this role over other applicants.

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job - and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.