Logistics Support Administrator

To support the couriers and the business with any patient delivery queries and support functions & processes connected with the same to ensure patients receive their medication on time

• Manage a high number of inbound patient calls with any queries relating to their deliveries
• Manage calls from drivers with any queries relating to daily routes.
• Process internal/external queries regarding deliveries by telephone & e mail
• Liaise with couriers and patients where appropriate
• Internal processes to support the function
• POD processing
• Returns and fails processing
• Rescheduling of failed deliveries

• Experience with a similar role within logistics, * At least 5 GCSE’s, * Good communication skills essential -both verbal and written Computer literate - Use of MS Office Attention to detail Ability to work in a fast paced and pressurised environment
• Self-motivated, dedicated with a committed approach showing interest in understanding the business and the industry
• To be proactive and motivated responding positively to new challenges
• To have empathy when speaking with patients

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients’ lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.