Technology Support Administrator

Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students., * Assist in the support and maintenance of the Local Area Network infrastructure and network services.

• Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals).
• Provide support for distributed file/storage servers and backup systems.
• Encrypt workstations for Windows and Mac operating systems.
• Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level.
• Hire, recruit, and manage student support staff.
• Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.).
• Design and maintain software images for faculty, staff, and instructional lab computers.
• Provide informal training on the use of software packages and web-based applications.
• Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required.
• Provide reports as requested (inventory, work flow, etc.).
• Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff.
• Participate in an on-call rotation as required.

• Two years of desktop support in Microsoft and Apple hardware and software environments and mastery Microsoft Windows operating systems
• Various industry standard software packages including MS Office suite and Adobe
• Wireless networks and client-side networking
• Building and deploying images using tools such as MS SCCM
• Windows Server administration
• Anti-virus, anti-spyware, and other workstation security products and solutions
• Desktop encryption
• Active Directory
• Remote systems management tools
• Peripherals including networked printers and print queues
• Conferencing and instructional technology (projectors, presentation equipment, Cisco Telepresence, SmartBoards, etc.)
• Driver’s license

Preferred Qualifications:

• Virtual Desktop Infrastructure (VDI)
• Mobile device management
• Help Desk support tools
• Supervision of junior or student employees
• Unix based Operating Systems support
• Project management work and project management software such as MS Project
• Healthcare or higher education experience