Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$52,000.0 - $62,400.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Desktop Computing Linux NetBackup Systems Integration Information Technology Laptops GXP

Job description

• Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
• Execute incident and request fulfilment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
• Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
• IT Equipment integration with AD, Network, NAS.
• Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions
• Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level

Requirements

• Associate or bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience
• 2-5 years of experience in onsite or field technical support, preferably in a manufacturing environment
• Hands-on experience with Windows-based systems; basic Linux exposure preferred
• Must have GxP environment experience
• Knowledge of NetBackup & Rubrik
• Working knowledge of ITSM tools and endpoint management
• Experience supporting RF devices, scanners, printers, and shop floor PCs

Apply for this position

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Apply on www.indeed.com

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