IT Help Desk Engineer

• On-call (weekend support as requested)
• Provides support for a wide range of technical issues relating to desktop/server/firewall/switches hardware and peripherals, operating systems and applications.
• Install, configure, test, maintain, repair, troubleshoot, and resolve IT issues including server/desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other IT related equipment. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution.
• Establishes and configures network connectivity for hardware and devices.
• Provides support for e-mail services (Exchange, Office 365, Google Workspace).
• Administers and maintains end user accounts, permissions, access rights, password resets, and e-mail setup.
• Utilize enterprise tools such as Active Directory, RMM, ITSM, etc.
• Documents all support solutions to aide in building knowledge base. Documents actions taken in incidents/change requests and resolution tracking system.
• Provides direct customer service and technical support to users as required via phone, email, on-line systems or in person.
• Required to manage customer requests from initiation to resolution.
• Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of varying complexity and importance.
• Addresses problems that are highly varied, complex and often nonrecurring, requiring staff input, innovative, creative, and diagnostic techniques to resolve issues.
• Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager.

• At least 3-5 years prior experience in a help desk or desktop support role is required, candidates who do not meet this requirement will not be considered
• Experience with MS Windows 7 and Windows 10 required
• Experience with MS Office 2013, 2016, 2019 or Office 365 required
• Associates degree or higher in Computer Science or related field preferred
• Experience with Windows 2012, 2016, and/or 2019 Server required
• Good understanding of Networks required

We also believe that you

• Are well-structured and your attitude is focused on quality
• Are fluent in critical thinking, structured analysis and problem solving
• Have an excellent analytical mindset, paying close attention to details
• Have creativity and ability to think out-of-the-box
• Are goal-oriented, self-motivated and self-driven
• Have excellent communication and interpersonal skills.
• Are fluent in spoken and written English

Optional Skills

• Cisco routing & switching

• Linux experience

• Firewall experience
• Backup Software, * Associate (Preferred)

Experience:

• Windows: 3 years (Preferred)
• Customer Service: 2 years (Preferred)

License/Certification:

• IT Certification (Microsoft, Cisco, etc) (Preferred)

IT Vizion offers our employees a ‘platform’ where they can grow, both personally and professionally. We provide a flexible, dynamic and challenging work environment, along with a competitive compensation package based on your personal skills, desire and ability to contribute to the success of IT Vizion.

Work Remotely

• Yes

Pay: From $47,000.00 per year, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

IT Vizion is a managed services provider, focused on providing proactive management of our customers’ infrastructure. Over the years, our goal has remained consistent: to become our clients’ most preferred and trusted IT partner. To achieve this goal, we rely on our people. We look for individuals that have integrity, expertise, and a drive to contribute to the future success of IT Vizion.