Product Support Specialist

• Customer Service & Technical Support of Massage Chairs
• Troubleshooting and Diagnosing customer issues
• Managing & Assisting Field Repair efforts via third party contractors
• Light Assembly and testing.
• Parts Inventory Management

• Technical aptitude required
• Independent Thinker & Problem Solver
• Customer Service Phone Skills
• Must be highly organized and meticulous, with high attention to detail
• Computer proficiency, including Microsoft Outlook & Word
• Strong verbal and written communication skills

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Company: I.C.E. is a rapidly expanding family of companies that has multiple product lines across different technologies. We are an employee friendly and customer focused organization that has been in operation since 2004. The majority of staff has been employed with us for over five years and we pride ourselves on our A+ rating with the Better Business Bureau.