IT Helpdesk Administrator

• Create and manage user accounts, passwords, and access permissions (Active Directory, Microsoft 365, PMS, Sage, Work Digital etc)
• Act as first-line procurement for all IT services, ordering all IT hardware, laptop, servers, network equipment, mobile phones etc
• Be an escalation point for our external MSP and all employees of DBP, own escalation processes and track calls that are outside of SLA, look to get these closed as quickly as possible
• Assisting with the onboarding of new starters
• Maintaining an up-to-date inventory of mobile phone and tablet assets

Do you have experience in Sage?, * Prior experience within an IT services environment is a requirement of this position

• Basic technical knowledge around Active Directory and Office 365 is also a requirement of this role
• The successful candidate must have excellent communication skills, and be able to provide first-class support to our client base
• Prior experience working with outsourced & internal stakeholders
• Experience working to Service Level Agreements and coordinating resources quickly & effectively

Pulled from the full job description

• Private medical insurance
• Work from home
• Enhanced maternity leave, * A highly competitive salary circa £35K P/A for the successful candidate
• A generous benefits package including, private medical insurance, life assurance (after 2 years service), enhanced maternity leave & discounted dental treatment
• Opportunities for development & progression within a growing business who have doubled in size in the last two years
• Remote working
• Lots of fun events & company socials alongside our support centre team

Dental Beauty Partners are the first ever ‘true partnership’ dental group in the UK, created by Dentists for Dentists. Previous winners of the Best Dental Group UK, we have 60 multi-award winning practices across multiple brands throughout the country. We have one of the fastest growing & most innovative business models in the market with a fantastic reputation., Dental Beauty Partners are an industry leading dental group, with 60 fantastic practices & multiple brands across the UK. Since the foundation of our first practice in Swanley in 2017 we have grown exponentially year on year, delivering the best quality care to hundreds of thousands of patients. What’s more, we fuel business growth by investing in the most important asset - our people. Coupled with our continual investment in marketing & technology we’re all poised to reach new levels of success. Please click apply if you’re interested in joining us on our journey.