Major Incident Response Analyst

The Major Incident Response (MIR) Specialist is accountable for the full lifecycle of incident management., Proactively identify and classify major IT incidents and events by leveraging data from various work centers and monitoring tools.

Triage & Coordination: Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams

Incident Communication: Establish and facilitate troubleshooting conference bridges, ensuring seamless coordination between technical teams. Maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.

Situational Awareness: Maintain a comprehensive understanding of incident status and operational impact, disseminating critical information through the appropriate Government communication and command structures.

Problem Resolution: Drive the investigation and resolution process for all incidents. Collaborate with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences., Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting

Qualified candidates must possess a DoD Secret security

clearance.

CompTia Sec+, IAT Level II Certification or higher

An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.

Education and experience requirements may be substituted with: 1.A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.2.No degree and eight years general experience of which at least six years is specialized experience.

Minimum/General Experience:

This position requires a minimum of five years’ experience, of which at least three years must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.

General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

This position requires on-site presenc, scheduled from 2:00 PM to 10:30 PM, Tuesday through Saturday. An initial 30-day on-site training period is mandatory and will follow a standard day shift schedule (7:00 AM - 3:30 PM, Monday- Friday) before transitioning to the assigned swing shift

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.