Customer Implementation Consultant

• The ability to understand business processes, corporate IT as well as creating detailed offering to large scale customers.
• Navigate a complex implementation project as process consultant alongside the Customer Success team.
• Evaluate client’s operations and software landscape to find ways to improve it and implement innovative AI audio solutions that save people time and radically improve business’ operations and efficiency
• Consult and identify opportunities, create custom offers based on the identified needs
• Liaise with clients to clearly identify a client’s yearly goals, targets, and KPIs.
• Addressing new issues and updates for the client, and providing effective operational solutions.
• Manage the flow of onboarding clients ahead of time and try to approximate workloads and connection/spend sprints with Operations Team
• Build and manage processes for application rollouts, new channel rollouts, and market expansions
• Liaise with the Sales team to understand a client’s pain points, org structure, and key goals for kick-off.
• Establish and implement standardised ‘ways of working’ & deliverables with a client’s agency partners (i.e. Quarterly spend reports, Ad account hygiene best practice)
• Owning key relationships and holding strategic meetings with agency & client’s media team partners.

• 5-8 years of experience in an Implementation and Onboarding or similar role, ideally with enterprise-level customers and complex technological projects, ideally B2B.
• Experience with Ad Operations
• Excellent written and verbal communication skills.
• Highly organised and detail-oriented.
• Proven capacity to manage complex projects and drive to resolution.
• Strong problem-solving and troubleshooting abilities.
• Experience with technical onboarding and client management.
• Resourceful, hard-working, and solutions-oriented mindset – you work to solve problems proactively, exceeding client expectations.
• Deep technical knowledge of the product and the relevant technologies.
• Technical background, expertises and passion
• Good communication skills to explain technical concepts to clients.
• Proficient with Google Sheets/Excel.
• Experience in a leading IT consulting firm is a plus.
• Coding skills (API) optional but a plus.

This is an exciting and strategic role within AudioStack with enormous growth potential. Your goal is to work as part of our Customer Success team to lead on complex implementation projects and client onboarding. You’ll have a significant role in understanding business processes, corporate IT, and creating detailed offerings for large-scale customers. This is a great opportunity to make an impact in a role where we deliver quickly, iteratively, and collaboratively.

There is much to gain in this role: we’re playing in a fast-growing market with a competitive compensation package including Bonus & Stock Options.

About AudioStack

AudioStack is the agentic AI audio production platform. Our agentic layer connects cutting-edge technologies (voice, music, sound design, mixing, mastering, localisation, and dynamic versioning) into end-to-end workflows that produce broadcast-ready audio faster than real-time. Brands, agencies, and publishers use AudioStack to create high-quality, scalable audio content at a fraction of the traditional cost and effort.

Join an ambitious company with strong international tech and business team made out of various nationalities.

The opportunity to work in a leading voice & audio AI company, with an exceptional tech team with diverse and highly recognised backgrounds.

Be part of a great story: we are making audio scalable for the first time in history.

Great Learning & Development opportunities, such as our biweekly journal club - state-of-the-art papers or Friday wins, a proactive meeting to celebrate shipping of new software each week.

Hybrid working and Flexible working hours (based at the Barcelona office 3 days per week).

Stock Options (subject to performance and time served).

The opportunity to shape a startup culture in a company in the fast-growing audio/video space.

A truly international and diverse team.

Offices in the hottest startup hubs London, Barcelona and New York.

Dog friendly offices (come and meet Swanson and Bernie)!

Why is now a really exciting time to join AudioStack

AudioStack is the leading Audio-As-A-Service company with a very strong technology stack and AI R&D team, featured in some of the leading media.

We have a great team and culture and you will be immersive in a very international environment and market.

We are still a small team of 25 people expanding rapidly internationally. As an early employee you have a lot of room to apply and grow your skills fast, build out a team and move quickly with your ideas, enjoying a lot of space, flexibility and trust.

Join us now to revolutionise how audio production is delivered at scale!

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