IT Services Spec. III

Work Time: Monday - Friday (8:00 AM - 4:00 PM) Hours/Week: 37.50 hrs. Shift/Work Schedule: 02, * Limited supervision-employee is expected to follow established objectives with minimal direction from supervisor.

• Provides first level support and help desk services for users of SCDC mainframe systems, PC Networks, and telecommunications systems.
• Serves as the central point of contact for all password resets, user IDs, access issues, and related technical support inquiries.
• Coordinates IT and telecommunications hardware exchanges, repairs, and support services for equipment to include printers, card scanners, telephones, cell phones, digital cameras, and other related devices.
• Conducts precursory evaluations and of IT Equipment.
• Provides technical support to end users to ensure proper use and functionality of data phones, VPN access, Duo tokens, and other related technologies.
• Maintains current knowledge of evolving technology systems and applications in order to effectively troubleshoot issues and provide user support.
• Supports video conferencing equipment, multi-function printers/copiers and emerging technologies.
• Serves as back-up to other help desk staff members in the performance of their duties, and continue cross-training, so all members will be able to assist with all help desk duties.
• Assist with documenting help desk procedures and ensuring latest processes are documented in the help desk guide.
• Assist in maintaining proper IT equipment and telecommunications equipment inventories.
• Performs minor repairs of equipment, when possible, and determines the need for replacement parts or escalation to authorized vendors for advanced repair services.
• Resume preferred but not required.

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelors degree in a related field may be substituted for the required work experience.

SCDC Minimum Requirements:

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate degree or a bachelors degree in a related field may be substituted for the required work experience.

Preferred Qualifications

• Associates degree and two (2) years experience with automated systems, microcomputers, minicomputers, data communication hardware/software.

OR

• A high school diploma and four (4) years experience with automated systems, microcomputers, minicomputers, data communication hardware/software.

One (1) year of help desk experience also preferred., * High School Diploma or GED

• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the Above

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How many years of experience do you have in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems?

• Less than a year.
• 1 year, less than 2.
• 2 years, less than 3.
• 3 years, less than 4.
• 4 years, less than 5.
• 5 years, less than 6.
• 6 years, less than 7.
• 7 years, less than 8.
• 8 years, less than 9.
• 9 years, less than 10.
• 10 or more years.
• None., 1st Level Support, Automation Systems, Cellular Telephone, Communication System Design, Communications Equipment Maintenance, Computer Networks, Copying Machines, Cross-Functional, Customer Support/Service, Data Processing, Document Scanners, Documentation, Emerging Technology, Employee Benefits, Equipment Maintenance/Repair, Genetics, Health Insurance, Help Desk, High School Diploma, Identify Issues, Mainframe Computer, Maintenance Services, Network System Hardware, Network System Software, People Management, Printers, Resource Management, Systems Administration/Management, Technical Support, Telecommunications, Telecommunications Equipment, VPN (Virtual Private Network), Videoconferencing

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you currently an employee of the South Carolina Department of Corrections?

• Yes
• No

02

If yes, how long have you been in your current position? (N/A if no)

03

For background check purposes, please give your full date of birth in MM/DD/YY format.

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