Salesforce Administrator

• Perform routine Salesforce administration: user setup/deactivation, permission sets, basic security settings, list views, page layouts
• Build and maintain declarative automation (Flow) for straightforward business processes, under guidance for more complex builds
• Assist with data quality tasks - deduplication, imports/exports via Data Loader, basic data cleanup
• Help gather requirements from business users for small enhancements and translate them into simple user stories or tickets
• Create and maintain reports and dashboards for business teams
• Provide first-line end-user support: troubleshooting access issues, answering “how do I…” questions, escalating complex issues to senior team members
• Shadow senior developers/admins on larger projects (integrations, custom Apex/LWC work, sandbox migrations) to build technical depth
• Maintain documentation for processes, configurations, and support procedures
• Participate in testing and validation ahead of releases/deployments

• 2-3 years of hands-on Salesforce experience (internship or professional)
• Salesforce Administrator certification required, or in progress with plan to obtain within first 90 days
• Basic familiarity with Flow and declarative automation concepts
• Exposure to Apex/LWC is a plus but not required - willingness to learn is what matters most
• Strong attention to detail and comfort working with data
• Advanced Excel and Salesforce reporting skills
• Good written and verbal communication skills; comfortable asking questions and taking direction
• Bachelor’s degree in a related field, or equivalent practical/bootcamp experience

Nice to Have

• Trailhead badges/superbadges demonstrating self-directed learning
• Exposure to a specific Salesforce cloud (Sales, Service, or Experience Cloud)
• Basic SQL or scripting experience

OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.