IT Field Service Technician

The IT Field Service Technician is responsible for providing prompt and friendly customer service and support to our clientele both on and off site. In this role, technicians can expect about 75% field work and 25% desk work. Techs will diagnose and fix issues on a wide variety of products, including PCs, servers, printers, firewalls, DCs, x-ray sensors, and communication equipment. Additionally, they will troubleshoot application software, specifically dental office software, while often partnering with 3rd party support vendors. The IT Field Service Technician will also be accountable for logging all calls, labor and parts into the CRM software, performing data migrations from existing environments to new environments and all other duties as assigned by management. The general support area for travel can be anywhere in the state and areas of neighboring states. When the IT Field Service Technician is not on-site, they will be expected to assist the helpdesk.

Two-Year degree in a related field and/or equivalent work experience

• Strong understanding of Windows desktop operating systems

• Exposure to Windows Server operating systems

• Knowledge of PC hardware components

• Understanding of Microsoft Office Suite and administration

• Ability to multitask while maintaining attention to detail

• Solid critical thinking, problem solving and troubleshooting skillset

• Capacity to maintain a positive, professional and friendly attitude

• Clear verbal and written communication skills

• Capability to work independently or with little supervision

• Strong time management skills

• Knowledge of low voltage systems and wiring procedures is a plus

• Must have a valid driver’s license, * Basic Tools and Power Tools: 3 years (Required)
• IT or Field IT: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Paid Overtime

• Paid Time Off

• Company Provided Vehicle

• Paid Per Diem

• Medical, Dental and Vision Insurance

• Matching 401k

• Holiday Pay

• Annual Profit Sharing

• Cell Phone Reimbursement

Job Type: Full-time

Pay: $50,000.00 - $56,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off

Erickson Technologies has been providing technology solutions, practice workflow and excellent customer support for over 750 dental offices in the Midwest and Nationwide for over 35 years. We are looking for motivated, passionate and capable individuals to join the team-oriented technician group.