Technical & Business Support Officer

We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent standards of customer service, with conflicting priorities and continual development. You will be part of a team of 4 Business & Technical Support Officers, who work on a rota system of Office and Working from Home (WFH), to enable office and phone cover until 5pm (Monday - Thursday) and 4.30pm on a Friday. Full training will be provided for this role, and you will be expected to work from the Office until your training has been satisfactorily completed.

As a Business & Technical Support Officer, you will have experience in working in a fast paced, busy office environment working with data management.

Your daily routine will be undertaking all technical, administrative and clerical duties for Planning, Planning Enforcement and Building Control, to include -

• Registering and maintaining accurate applications/records
• Offer technical advice to the public on basic Building Regulations & Planning enquiries
• Receive, receipt and bank all monies including cash payments and cheques, also take credit card payments over the telephone
• Read/measure scaled plans to assess validity of submissions and fees due on all applications
• Preparation of debtor invoices for any fees or charges due
• Extract data from back-office systems for use in management reports

Do you have experience in Technical support?, Do you have:

• 4 GCSE levels grade C or above one of which must be English, or equivalent NVQ or similar. Or significant experience (minimum 5 years) with proven capability in a similarly responsible role
• Experience of working in a fast paced and busy office environment
• Experience in a work situation of data management
• Ability to maintain good standards of work and accuracy with minimal supervision and ability to exercise good judgement
• Excellent oral and written communication skills both face to face and on the telephone

We would welcome those with experience with office & clerical backgrounds.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension
• Cycle to work scheme
• Discounted gym membership, Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.
• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need., Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.