Microsoft 365 & Endpoint Support Specialist

• Provide technical support for Microsoft 365, Outlook, Exchange Online, Entra ID, and Windows devices.
• Troubleshoot account access, multifactor authentication, email, application, and device issues.
• Assist with user onboarding and offboarding, permissions, and device setup.
• Support Intune, Autopilot, Group Policy, software deployment, and endpoint patching.
• Review alerts in tools such as Arctic Wolf, SentinelOne, and NinjaOne; complete routine follow-up and escalate potential security incidents.
• Help maintain scheduled patching across multiple clients and document the results.
• Perform basic troubleshooting for network connectivity, DNS, mail flow, and email authentication.
• Follow and update runbooks, checklists, and ticket documentation.
• Communicate progress and next steps clearly to clients and internal teams.
• Participate in occasional off-hours maintenance windows.

• 2-5 years of experience in IT support, systems administration, or an MSP environment.
• Hands-on experience supporting Microsoft 365, Windows endpoints, and Entra ID.
• Familiarity with Intune, device management, patching, and common EDR or RMM tools.
• Ability to troubleshoot issues independently and escalate problems that require deeper engineering or security expertise.
• Basic PowerShell skills are a plus.
• Strong ticket documentation, organization, and client communication skills.

Pay: $40.00 - $48.00 per hour

Application Question(s):

• How many years of experience do you have providing IT support in a Microsoft 365 environment?
• Have you supported multiple clients in an MSP or similar environment?
• Have you used an RMM or endpoint security tool such as NinjaOne, SentinelOne, or a similar platform?