Field Desktop Support Technician

Overview Provides L3 onsite desktop support and serves as the highest escalation point for complex end-user issues. This role supports field operations across multiple sites, ensuring system reliability, issue resolution, and a strong end-user experience in a regulated environment. Responsibilities

• Resolve complex desktop, laptop, mobile, and peripheral issues escalated from L1/L2 teams
• Provide onsite troubleshooting across offices and field locations (hardware, OS, connectivity)
• Support enterprise applications and coordinate with internal teams for issue resolution
• Perform root cause analysis and implement long-term fixes
• Maintain documentation, runbooks, and knowledge base updates
• Ensure compliance with security, access, and change management policies

• 5-8+ years of desktop / end-user support experience (L3 preferred)
• Strong troubleshooting across Windows 10/11 environments
• Experience with Active Directory, Group Policy, and device management
• Proficient with Office 365 and collaboration tools
• Hands-on hardware and peripheral troubleshooting experience
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience supporting field or multi-site environments
• Strong communication and documentation skills